Program Advisor

Company Description Image Consulting Business Institute (ICBI), a division of First Impression Consulting Pvt. Ltd., is India's premier institution for Image Consulting and Soft Skills Training since 2009. With a pan-India presence and live online training offered globally, ICBI has built one of the largest brands in this domain worldwide. The institute delivers comprehensive, structured programs that blend scientific frameworks with practical application to prepare Image Consultants and Soft Skills Trainers. In addition to classroom training with experienced trainers and world-class content, ICBI provides extensive business enablement support, internships, and placement assistance. Over the last 15 years, ICBI has played a key role in shaping the Image Consulting industry in India and supporting professionals across the world.
Role Description The Program Advisor is a full-time, on-site role based in Vadodara. This position focuses on guiding prospective learners through ICBI's programs, explaining course structures, benefits, and career outcomes, and helping them choose the most suitable training path. The Program Advisor will handle inquiries through calls, emails, and in-person meetings, provide detailed program information, and support applicants throughout the admission process. Day-to-day tasks include conducting program presentations and counseling sessions, maintaining accurate records in CRM systems, coordinating with training and operations teams for smooth onboarding, and following up with leads to ensure timely closures. The role also involves maintaining a high standard of learner experience, gathering feedback from participants, and contributing ideas to enhance advising processes and program communication.
Qualifications

• Strong communication and interpersonal skills, with the ability to explain complex program details clearly and build trust with diverse learners.
• Advising, counseling, or academic/program advisory experience, preferably in education, training, or professional development environments.
• Customer service and relationship management skills, including follow-up, objection handling, and maintaining learner-centric interactions.
• Basic sales, lead management, and CRM skills to manage inquiries, track prospects, and support enrollment decisions ethically and transparently.
• Organizational and time-management skills to handle multiple inquiries, schedule counseling sessions, and coordinate with internal teams efficiently.
• Comfort with digital tools and online communication platforms for presentations, information sharing, and maintaining records.
• Bachelor's degree in any discipline; a background in business, psychology, education, or communication is an advantage.
• Interest in image consulting, soft skills, training, and career development, with a willingness to learn program content and industry trends.