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    Job · 16279464

    NetApp logo

    Professional Services Consultant

    NetApp · Mumbai · onsite · Posted 44d ago

    Not disclosed8–12 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    Job Summary

    The Onsite Storage Consultant will be part of NetApp's 24x7 Professional Services team, supporting Managed Services customers. The role involves providing Level 2/3 support for NetApp storage environments, resolving incidents, managing change and service requests, driving problem management, and executing storage infrastructure upgrades. This position requires strong technical expertise in NetApp technologies, excellent customer-facing skills, and the ability to build strong relationships while delivering high-quality service.

    Job Responsibilities

    Provide Level 2/3 support for storage operations including incident, change, and service request management.
    Plan and perform firmware and OS upgrades across customer environments.
    Troubleshoot and resolve performance issues in NetApp storage systems.
    Manage backup and replication technologies such as SnapMirror and IntelliSnap.
    Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight.
    Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.
    Document incidents, changes, and problem resolutions following ITIL standards.
    Design, build, deploy, and test infrastructure solutions and disaster recovery setups.
    Maintain strong stakeholder relationships.
    Contribute to continuous improvement initiatives across infrastructure and operational processes.

    Job Requirement

    Technical Skills & Experience
    Hands-on expertise with NetApp Storage (CDOT & 7-Mode), including deployment, troubleshooting, and upgrades.
    Proficiency in Brocade SAN switches and SAN technologies.
    Strong understanding of NetApp features: snapshots, failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap.
    Experience with additional NetApp technologies (StorageGRID, E-Series, SolidFire) is a plus.
    Scripting knowledge in PowerShell, Python, or Ansible.
    Solid understanding of infrastructure platforms such as FlexPod, Cisco UCS, IBM BladeCenter, System X, VMware vSphere, and Microsoft OS.
    Strong knowledge of protocols: CIFS, NFS, iSCSI, Fibre Channel.
    Familiarity with ITIL methodologies (ITIL Foundation preferred).
    Understanding of managed services, outsourcing, and cloud industry practices.
    Knowledge of monitoring platforms, WANs, SANs, backup, and DR technologies.
    Soft Skills & Attributes
    Excellent communication and documentation capabilities.
    Strong consulting and customer engagement skills.
    Ability to build and maintain effective stakeholder relationships.
    Positive, proactive, and team-oriented mindset.
    Flexible, innovative, and well-organised.
    Qualifications
    Bachelor's degree with 10+ years relevant experience, OR
    Master's degree with 8-10 years experience, OR
    PhD with relevant experience, OR
    Equivalent combination of education, training, and work experience.
    Preferred Certifications
    NetApp Certified Data Administrator (NCDA)
    ITIL Foundation

    Sourced from foundit

    Skills

    Cloud InsightBackup and DR technologiesIBM BladeCenter System XnfsCifsSnapmirroriscsiVmware VsphereCisco UcsFibre Channelmonitoring platformsPerformance ManagerITIL methodologiesOnCommand Unified ManagerBrocade San SwitchesSANSStorage gridIntelliSnapE-SeriesMicrosoft OSPythonSolidFireFlexPodNetApp Storage CDOT 7-ModePowershellAnsibleWans

    About NetApp

    NetApp logo

    NetApp

    IT Services & Consulting

    2.8k+

    employees

    1992

    34 years old

    San Jose, California

    United States

    About

    NetApp provides data storage and management solutions, specializing in hybrid cloud environments to optimize operational efficiency.

    Industries

    IT Services & Consulting

    Employee ratings

    445 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.7

    Employees rate it well for

    Work Culture75Work Life Balance75Senior Management49Job Security36Salary35

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