Professional Services Consultant I

"Technical Services is one of the most collaborative and energizing teams I’ve ever been part of. We balance deep technical problem-solving with meaningful client partnership, and no one does it alone. On any given day, someone is ready to jump in, share knowledge, or celebrate a win with you. It’s a team that genuinely cares about doing great work and about each other; and that’s why I love showing up every day." - Wyatt Hook – Director, Technical Services

Ready to shape the future of workplace learning? Join Absorb as a Professional Services Consultant and become the expert customers rely on to bring their learning strategies to life. From leading high-impact implementations and technical integrations to advising stakeholders across HR, IT, and Learning & Development, you'll help organizations create learning experiences that drive real business results. Every project brings a new challenge, a new customer story, and a new opportunity to make a lasting impact, all while collaborating with a passionate team that loves solving complex problems and helping customers succeed

What you’ll do:

• Scope, plan, and deliver paid engagements covering LMS administration and technical configuration

• Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones, deliverables, and acceptance criteria.

• Run engagements that span client HR, IT, L&D, and compliance teams, holding each stakeholder group to its commitments so long-term projects finish rather than stall. Proactively engage Manager, Professional Services when project scope or deadlines are in jeopardy.

• Configure Absorb LMS environments: departments and roles, enrollment rules, automated workflows, branding, and e-commerce settings.

• Advise clients and co-ordinate with internal stakeholders on data migration, single sign-on (SAML 2.0, OIDC), REST API use, and scheduled data feeds, working with the Technical Services team on build and testing.

• Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each and reporting status to clients and internal leadership on a set cadence.

• Write and maintain engagement documentation: configuration records, decision logs, and handover notes for Client Success and Support.

• Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support.

What you’ll bring:

• 3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company.

• Hands-on administrator experience with at least one commercial LMS such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning.

• A record of carrying multiple concurrent projects, each with its own budget, timeline, and stakeholder group, through to sign-off.

• Working knowledge of single sign-on standards (SAML 2.0, OIDC), REST APIs, and flat-file data feeds.

• Comfort with data: building reports, validating imports, and explaining the results to non-technical stakeholders.

• Familiarity with e-learning standards (SCORM, xAPI, AICC) and HRIS or HCM integrations is an asset.

• PMP, CAPM, or comparable project management training is an asset.

• Bachelor’s degree or equivalent practical experience.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements 🏡

• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘

• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

• Endless opportunity for career growth and internal mobility 🌱

• Employee driven DE&I programs 🫶

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do

• We’re united, and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.