Professional, Facilities Management

Job Description – Integrated Facility Manager (IFM)

Key Responsibilities

Facility & Building Maintenance

• Responsible for the overall building and facility maintenance, ensuring high standards of reliability, performance, safety, and cost optimization.
• Manage the maintenance of all utility and facility-related equipment, ensuring maximum uptime and operational efficiency.
• Develop, implement, and monitor preventive, predictive, and corrective maintenance programs.
• Analyze equipment performance, identify improvement opportunities, and implement corrective actions.
• Support engineering teams during installation, commissioning, and handover of new equipment and infrastructure.
  
  

Technical Operations

• Lead and manage third-party maintenance technicians and service providers.
• Prioritize daily maintenance activities in coordination with operations and production teams.
• Develop Annual Maintenance Contracts (AMCs) with defined service levels and KPIs.
• Ensure timely procurement of maintenance materials in coordination with the Procurement Team.
• Identify critical spare parts and maintain optimum inventory levels to minimize equipment downtime.
  
  

Hard Services Management

Manage and ensure efficient operations of:

• Electrical Systems
• HVAC Systems
• DG Sets & UPS
• Fire Detection & Fire Protection Systems
• Plumbing & Water Management
• STP/WTP/RO Systems
• Compressed Air & Utility Systems
• Building Management Systems (BMS)
• Civil & Building Maintenance
  
  

Soft Services Management

Manage and monitor the following services:

• Housekeeping
• Security Services
• Cafeteria/Food Services
• Transport Management
• Pest Control
• Gardening & Landscaping
• Waste Management
  
  

Vendor & Contract Management

• Manage facility service providers and contractors to ensure SLA and KPI compliance.
• Identify and onboard qualified vendors in line with procurement guidelines.
• Conduct regular vendor performance reviews and drive continuous improvements.
• Ensure timely invoice verification, vendor payments, and collection of JLL invoices.
  
  

Financial Management

• Control site operational expenses and optimize facility costs.
• Monitor R&M, AMC, and utility expenditures against approved budgets.
• Prepare cost-saving initiatives and annual operating budgets.
• Ensure financial compliance with company policies.
  
  

Safety, Compliance & Risk Management

• Promote a safe working environment in accordance with Schneider Electric Safety Policy and JLL EHS standards.
• Ensure 100% compliance with statutory and legal requirements.
• Coordinate safety audits, risk assessments, and corrective actions.
• Ensure compliance with IMS, ISO, Energy Conservation, Fire & Life Safety, and Environmental standards.
  
  

Team Management

• Lead and develop maintenance technicians and IFM service teams.
• Define goals, priorities, manpower planning, and work allocation.
• Conduct training programs to improve technical competency and service quality.
• Foster teamwork and maintain strong relationships with client stakeholders.
  
  

Client Relationship Management

• Maintain excellent client relationships through proactive communication.
• Conduct regular operational review meetings with client representatives.
• Ensure timely resolution of client concerns and service requests.
• Drive continual improvement initiatives to enhance customer satisfaction.
  
  

Reporting & Documentation

Prepare and submit:

• Daily Operational Reports
• Weekly Status Reports
• Monthly Management Reports (MMR)
• SLA/KPI Performance Reports
• Maintenance Trackers
• Incident & RCA Reports
• Budget & Cost Reports
• Compliance & Audit Reports
• AMC & Vendor Performance Reports
  
  

Maintain operational trackers and ensure timely closure of all open action items.

Continuous Improvement

• Identify opportunities for operational excellence and cost optimization.
• Implement energy conservation and sustainability initiatives.
• Drive process improvements using preventive and predictive maintenance practices.
• Support digitalization and automation initiatives within facility operations.
  
  

Required Skills & Competencies

• Integrated Facility Management (IFM)
• Building Maintenance & Utility Management
• Preventive & Predictive Maintenance
• Hard & Soft Services Management
• Vendor & Contract Management
• Budget & Cost Control
• AMC Management
• Safety & Legal Compliance
• Fire & Life Safety Systems
• Team Leadership & People Management
• Client Relationship Management
• Procurement Coordination
• Energy Management & Sustainability
• IMS / ISO Audits
• Incident Investigation & Root Cause Analysis (RCA)
• Excellent Communication & Reporting Skills
• Strong Planning, Problem-Solving, and Decision-Making Skills