Production Support Systems Intern

Job Summary

The Production Support Systems Intern supports the team that keeps our production systems stable and available. Working alongside experienced engineers, you will learn how incidents, monitoring alerts, and escalations are handled in a live environment-starting by observing and following runbooks, and gradually taking on more of the triage yourself. You will get hands-on exposure to our AWS-hosted Python/Django/FastAPI backend and React JS frontend, and learn to track incidents via JIRA Service Management while monitoring system health through Sentry and CloudWatch. This is a paid internship with a monthly stipend and structured mentorship, and it offers a clear path to a full-time Production Support Systems Engineer role.

What youll be doing

• Monitor Sentry and CloudWatch dashboards for errors and anomalies under the guidance of a senior engineer
• Perform first-level triage of alerts and follow documented runbooks for known issues
• Create and update JIRA Service Management tickets with clear, complete incident details
• Escalate issues to the on-call engineer or Tier 3 with accurate, well-structured summaries
• Prepare shift handoff reports and join the overlap with the wider team
• Read CloudWatch Logs to identify ECS task errors, AWS Batch job failures, and Lambda/API issues
• Assist with restarting failed ECS tasks and retrying Batch jobs, as directed by the senior engineer
• Run start-of-shift and end-of-shift environment health checks and confirm nightly batch jobs have completed
• Learn to tell frontend (React JS) issues from backend API failures using Sentry error traces
• Run basic PostgreSQL/RDS checks and flag slow queries or connection issues to the team
• Verify that nightly backup and data replication jobs completed, and report any failure promptly
• Observe and support scheduled maintenance and deployments, including post-deployment monitoring
• Write simple Python scripts to automate repetitive checks and parse logs
• Document incident summaries, resolution steps, and learnings; help update runbooks and SOPs in the knowledge base

About you

Key requirements:

Were looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you dont meet every requirement listed.

• Were looking for someone who is curious, eager to learn, and driven to grow through ownership, attention to detail, and upstanding character. No prior production support experience is needed. If this describes you, we encourage you to apply, even if you dont meet every requirement listed.
• Pursuing or recently completed a Bachelors/Masters degree in Computer Science, IT, Engineering, or a related field
• Foundational understanding of cloud concepts; exposure to AWS (EC2, S3, CloudWatch, RDS) through coursework, projects, or certifications is a plus
• Basic proficiency in Python for scripting and log parsing
• Basic understanding of SQL/PostgreSQL and how web applications and REST APIs work
• Familiarity with Linux command line and Git fundamentals
• Awareness of Docker and containers is a plus; exposure to Django, FastAPI, or React JS is a plus
• Curiosity about monitoring and incident management tools such as Sentry, JIRA, or similar; prior use is a plus
• Calm, methodical, and attentive to detail when things go wrong
• Strong written communication skills for incident notes and shift handoffs
• Eagerness to learn, take feedback, and ask for help or escalate when unsure
• Prior internship, academic project, or hands-on lab experience in IT support, DevOps, or NOC environments is a plus
• AWS Cloud Practitioner or ITIL Foundation certification (or willingness to pursue one) is a plus

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.