Production Support Specialist

ROLE: AppBank SDLC Production Support Specialist (L2)

RESPONSIBILITIES:

• Systems & Application support and escalations for Software Delivery Lifecycle Operations & Wavefront Products.
• Work actively with technology teams to analyze and resolve issues related to Code Compile, Builds and Artifact, Pipelines, software distribution.
• Assist in config management to support CICD workflows.
• Identify defects, discrepancies, and trends by ways of troubleshooting.
• Infrastructure support of products and systems to enable automation and help improve and achieving efficiency.
• Understand the regional dependencies and drive the regional technical requirements.
• Provide application lifecycle support for critical GS Internet facing applications with continuous focus on improvement and performance measurement.
• Meet regulatory obligations.
• Internal & External Audits, privilege management (re)certification.
• Incident management and reporting of production outages, root cause analysis & follow-ups.
• Build and maintain relationships with various GS technology and business organizations.
• Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools.
• Local change management and incident management representation for critical infrastructure products
• Interface directly to the local client base, executing their requirements within a global framework.

SKILL/EXPERIENCE

• 3 to 5 years of work experience on LINUX system platforms.
• Good Linux Scripting/Development skills - Perl, Bash, JAVA, Python (any).
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
• Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.
• Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini.
• Strong analytical and troubleshooting capabilities.
• ITIL and ITSM experience a plus.
• Excellent soft skills & Communication (Verbal and Written) .
• Must be willing to work in rotational shifts.
• Ability to Multi task in high paced environment.
• Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.
• Global clients facing Support team experience a plus.
• Able to work within a Global team, prior experience a plus .
• Having worked in environment supporting 10000+ servers a plus.
• Prior experience with Financial Institution a plus.
• Multiple Application Support Experience a plus.