Production Support Software Engineer

Key Responsibilities
• Provide L2/L3 production support for Java-based web and mobile applications.
• Monitor application health, transaction processing, batch jobs, and system
    performance to ensure high availability.
• Investigate, troubleshoot, and resolve production incidents within agreed Service
    Level Agreements (SLAs).
• Perform root cause analysis (RCA) for recurring issues and implement preventive
    actions.
• Analyze application logs and system alerts to identify and resolve issues
    proactively.
• Write and execute SQL queries to validate data, troubleshoot issues, and support
    business operations.
• Collaborate with Development, QA, DevOps, Infrastructure, Database
    Administration (DBA), and Business teams to resolve complex production issues.
• Support production deployments, application releases, configuration changes,
    and post-deployment verification.
• Participate in incident, problem, and change management activities following ITIL
    best practices.
• Maintain production support documentation, knowledge base articles, and
    standard operating procedures (SOPs).
• Ensure compliance with organizational security policies, audit requirements, and
    regulatory standards applicable to financial applications.
• Participate in on-call support and rotational shifts to provide 247 production
    support.

Required Technical Skills
• Strong experience supporting Java, Spring Boot, REST APIs, and Microservices - based applications.
• Hands-on experience with SQL databases such as Oracle, MySQL, PostgreSQL, or
    Microsoft SQL Server.
• Strong SQL skills, including complex queries, joins, stored procedures,
    performance tuning, and data analysis.
• Experience with Linux/Unix environments and shell scripting.
• Familiarity with application servers such as Apache Tomcat or J Boss.
• Experience using monitoring and logging tools such as Splunk, ELK Stack,
    Grafana, Prometheus, Dynatrace, or AppDynamics.
• Knowledge of CI/CD tools such as Jenkins, Git, Maven, or Gradle.
• Basic understanding of cloud platforms (AWS, Azure, or GCP) is preferred.
• Experience with messaging technologies such as Kafka, RabbitMQ, or Active MQ
    is an advantage.

FinTech Domain Knowledge
• Experience supporting Banking, Financial Services, or FinTech applications.
• Understanding of payment processing, transaction management, reconciliation,
    and digital payment ecosystems.
• Knowledge of payment channels such as UPI, IMPS, NEFT, RTGS, card payments,
    or digital wallets is preferred.

Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related
    discipline.
• 3–6 years of experience in Application Production Support or Production
    Operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, production support
    environment