HYDERABAD · FULLTIME
Production Support Professional
TechMojo Solutions
Hyderabad · onsite · Posted 13d ago
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Undisclosed2–7 yrsfulltimeHyderabad
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Section · 01
About this role
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The ideal candidate will be responsible for configuring and troubleshooting our platform in production, to resolve our customers technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment where most applications are built on Java , will also make you an ideal candidate.
Candidate must be willing to work in shifts.
Responsibilities
- Monitor, Debug technical platform services and Run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
- Assume shift responsibilities in a 247 monitoring environment
- Run through Java code to be able to debug the issues
Qualifications
- 2+ years of technical support experience
- Customer service oriented
- Strong written and verbal and troubleshooting skills
- Basic coding skills in Java is mandatory and any one database
- Proficiency in Linux
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceTechnical SupportTroubleshootingcustomer successComputer NetworksDebugJava CodeJavaSalesLinux
Section · Company
About TechMojo Solutions
TechMojo Solutions
IT Services & Consulting
502
employees
2013
13 years old
Hyderabad
India
About
TechMojo is a leading software solutions provider offering growth-oriented software solutions to clients worldwide.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
192 reviews
4.0/ 5
Culture
3.6
Career growth
3.7
Work-life
3.7
Employees rate it well for
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