Production Support Lead

Roles and Responsibilities :

• Lead the team responsible for providing application support to clients, ensuring timely resolution of issues and high levels of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of problems and implement solutions to prevent recurrence.
• Develop and maintain documentation for knowledge sharing among team members, including troubleshooting guides, process flows, and procedure manuals.
• Provide technical guidance to junior team members on complex issue resolution techniques.

Job Requirements :

• 4-8 years of experience in application production support or similar role.
• Strong understanding of IT services & consulting industry trends and best practices.
• Excellent communication skills with ability to work effectively with both technical and non-technical stakeholders.