Production Support Lead/Consultant Specialist

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In This Role, You Will In this role, you will:

• Support the organisation’s data and reporting needs by working with the teams and platforms that store and analyse information.
• Help deliver outcomes using cloud-based services, ensuring solutions are reliable, cost-effective, and fit for purpose.
• Create and maintain data extracts, reports, and supporting scripts so that stakeholders can access accurate and timely information.
• Look after the day-to-day health of key data platforms, planning improvements and upgrades with minimal disruption to users.
• Work as part of an Agile team, contributing to planning, delivery, and ongoing improvements.
• Communicate progress, risks, and recommendations clearly to a range of stakeholders, including clients and senior leaders.
• Coordinate with technology, risk, and security teams to address compliance and audit items, ensuring issues are resolved on time.
• Support service stability by helping investigate and resolve incidents, and by improving monitoring and operational processes over time. To be successful in this role, you should meet the following requirements:
• Experience supporting business-critical data platforms in a cloud environment, including routine maintenance and planned updates.
• Strong problem-solving skills, with experience investigating service slowdowns and recommending practical improvements.
• Experience with continuity planning (backups, recovery testing, and ensuring services can be restored within agreed timeframes).
• Familiarity with good operational practices: using dashboards, alerts, and logs to spot issues early and prevent repeat incidents.
• A good understanding of security expectations and how to apply them in day-to-day work (managing access, protecting sensitive data, and following approved controls).
• A continuous-improvement mindset, using automation where possible to reduce manual effort and improve consistency.
• Experience working through audit or compliance actions with multiple teams and following through to closure.
• Strong collaboration skills in production support: working with specialist teams during incidents, supporting root-cause analysis, and coordinating changes to improve stability and scalability. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India