{"@context":"https://schema.org","@type":"JobPosting","title":"Production Support - L1 Professional","description":"

KEY RESPONSIBILITIES

Responding to technical issues and escalating them to the engineering team when necessary.
Collaborating with cross-functional teams to identify and resolve production-related problems.
Providing accurate and timely information to stakeholders regarding production performance and any resulting issues.
Documenting and maintaining accurate records of production support activities.
Maintaining open communication with the engineering team and stakeholders regarding production status and any issues that arise.

QUALIFICATION / KNOWLEDGE / SKILLS / EXPERIENCE

Educational Background: Bachelor s degree (BSc/BTech) in Information Technology, Computer Science, or a related field.
Technical Expertise:
- Candidate should have minimum 2 years of relevant work experience
- Proficient in MSSQL and JavaScript/jQuery
- Solid understanding of production support environments, including incident resolution and root cause analysis processes
Domain Knowledge: Exposure to or prior experience in the Payment domain is highly desirable

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.","datePosted":"2026-06-29T00:00:00.000Z","validThrough":"2026-08-28T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4536054"},"url":"https://myjobb.ai/jobs/production-support-l1-professional/4536054","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Hitachi Payment Services","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vaGl0YWNoaS1wYXltZW50LXNlcnZpY2VzLW9yaWdpbmFsLmpwZw.webp","sameAs":"https://www.hitachi-payments.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}]}