Production Support L1 - MARS - Hitachi Payment Services Pvt. Ltd.

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Job Description:

Job Title: Production Support L1 - MARS

Designation: Executive

Company: Hitachi Payment Services Pvt. Ltd.

Location: Mumbai, India

Salary: As per Industry

Company Overview:

Hitachi Payment Services is a leading payment solutions provider in the country, enabling its customers to grow by offering technology-led cash & digital payment solutions while building a robust payment infrastructure in the country, driving financial empowerment and enabling social change. We cater to customers such as banks, payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

Job Roles & Responsibilities:

•  Deploy, support, and troubleshoot Java-based applications in production environments.
• Possess strong understanding of application deployment architecture, including Docker-based deployments.
• Respond promptly to application-related queries raised by business and technical users.
• Perform root cause analysis (RCA) for production issues and resolve independently or coordinate with L3 support teams.
• Participate in production code deployments, post-deployment verification, and application monitoring.
• Write, analyze, and optimize complex SQL queries and stored procedures in MSSQL.
• Track day-to-day production issues and ensure timely closure.
• Prepare detailed RCA reports and share findings with clients and stakeholders.
• Coordinate closely with Support, Development, and Operations teams to ensure smooth day-to-day operations.
• Ensure issues are handled within defined SLAs and proactively prevent escalations.

Skills:

Desired Competencies:

• Strong analytical and troubleshooting skills
• Excellent communication and coordination abilities
• Ability to work under pressure in production support environments
• Ownership mindset with a focus on timely resolution

Key Skills & Technologies:

• Java: Spring MVC, Spring Boot
• Web Technologies: JSP
• Database: Microsoft SQL Server (MSSQL)
• Messaging/Queue Management: Apache Kafka
• Web/Application Server: Apache Tomcat
• Containerization: Docke4

Experience:

•   4–6 years.

Hitachi Values:

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn't impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

• Wa – Harmony, Trust, Respect
• Makoto – Sincerity, Fairness, Honesty, Integrity
• Kaitakusha-Seishin – Pioneering Spirit, Challenge