Production Support(java springboot+AWS)

Key Responsibilities:

• Key Responsibilities
• Production Stability Incident Management
• Own end to end production support for Java Spring Spring Boot applications hosted on AWS ensuring high availability and performance
• Lead triage and resolution of incidents P1 P2 drive war rooms provide timely stakeholder updates and ensure SLA adherence
• Perform deep log and metric analysis to isolate issues across application infrastructure and dependent services
• Root Cause Analysis Problem Management
• Conduct RCA for recurring critical issues document findings and drive corrective and preventive actions to closure
• Identify systemic risks reduce alert noise and implement permanent fixes in collaboration with engineering teams
• Operational Excellence
• Create and maintain runbooks SOPs and knowledge articles to improve support readiness and reduce MTTR
• Drive production release readiness activities including deployment support rollback planning and post release validation
• Mentor junior support engineers and promote best practices for troubleshooting escalation and customer communication
• AWS Support Reliability Improvements
• Monitor and troubleshoot AWS based components ensuring secure access stable configurations and cost aware operations
• Partner with teams to improve observability and reliability through better monitoring alerting and automation opportunities
• Minimum Qualifications
• Bachelor s or Master s degree in Computer Science Engineering or related field BTECH BSC MTECH MCA
• 10 15 years of overall experience with strong ownership in Production Support for enterprise applications
• Hands on expertise in Java Spring and Spring Boot including debugging production issues and implementing fixes
• Strong working knowledge of AWS in a production environment including troubleshooting and operational support
• Proven experience with incident management RCA and driving issues to resolution with clear communication

Technical Requirements:

• Skills
• Foundational Maintenance and Production Support process PLM Production Support process Technology Cloud Platform Amazon Webservices DevOps Technology Java Springboot

Preferred Skills:

Technology->Java->Springboot,Technology->Cloud Platform->Amazon Webservices DevOps,Foundational->Maintenance and Production Support process->PLM Production Support process