Production Support, ITIL, Mainframe

Key Responsibilities:

• Provide L2 L3 mainframe production support for critical business applications ensuring high availability stability and performance
• Monitor batch jobs and online transactions proactively identify failures or performance bottlenecks and drive timely resolution to minimize business impact
• Perform incident management following ITIL practices log triage analyze resolve and document incidents within agreed SLAs and OLAs
• Conduct root cause analysis RCA for recurring or high impact issues propose corrective and preventive actions and track them to closure
• Handle service requests and problem tickets related to mainframe applications including configuration updates data fixes and minor enhancements
• Collaborate with development teams to analyze COBOL programs and related components to support defect fixes performance tuning and production deployments
• Support change and release management activities participate in impact analysis implementation planning validations and post deployment support
• Maintain detailed documentation including support runbooks standard operating procedures known error databases and configuration details
• Participate in on call shift rotations to provide 24x7 support coverage as required including weekend or off hours support for critical releases and maintenance windows
• Communicate effectively with stakeholders providing clear updates on incident status risks and resolution plans and ensuring user expectations are managed
• Contribute to continuous improvement by identifying automation opportunities optimizing support processes and sharing knowledge with the team
• Minimum Qualifications
• ducation Bachelor s or Master s degree in Computer Science Information Technology or related field BTECH BE MCA MTECH
• 8 11 years of hands on experience in mainframe production support or mainframe application support in an enterprise environment

Technical Requirements:

• Primary skills Mainframe All Architecture Mainframes Mainframes CICS administration CICS System programming Mainframes COBOL Support Mainframes DB2 Mainframes JCL Support

Preferred Skills:

Mainframes,Mainframes->DB2,Mainframes->JCL Support,Mainframes->CICS administration(CICS System programming),Mainframes->COBOL Support