Production Support Engineer

We're Hiring | IM Platform Support Engineer

We are looking for an experienced IM Platform Support Engineer to join our team in Hyderabad. This is a techno-functional production support role focused on Investment Management platforms, financial applications, integrations, and critical data flows.

Role: IM Platform Support Engineer

Location: Hyderabad/Bangalore/Chennai – Hybrid

Experience: 5+ years

Shift: Rotational 24×7, including weekends

Key Responsibilities

• Provide production support for Investment Management / Capital Markets / Trading platforms.
• Troubleshoot investment systems, market data feeds (Bloomberg, Reuters), portfolio accounting and analytics applications.
• Support peripheral systems integrated with IM platforms. (Example: Aladdin, SimCorp, Calypso, FactSet, Bloomberg or similar IM platforms)
• Analyze incidents from both technical and business-impact perspectives.
• Support live trade execution environments and ensure minimal downtime while meeting strict SLAs.
• Troubleshoot API-based, messaging (MQ/XML) and system-to-system data integrations.
• Work with data pipelines, databases, cloud platforms and application integrations.

Required Skills

• 5+ years of IT experience, including 2+ years of L2/L3 production support in an MSP or Investment Management / Financial Services environment.
• Strong understanding of Investment Management / Capital Markets / Trading domain.
• Knowledge of data engineering concepts and API management.
• Hands-on/exposure to Python scripting, PLSQL, PHP and SQL.
• Database exposure including Snowflake and other RDBMS.
• Exposure to Kubernetes and cloud technologies such as AWS/Azure.
• Working knowledge of Autosys for job scheduling.
• Basic Java knowledge for troubleshooting, application/log analysis.
• Familiarity with SDLC, Git/Bitbucket and test automation.
• Strong troubleshooting, incident management and problem-solving skills.
• Good communication and stakeholder management skills.

What We're Looking For

Someone who can bridge technology, production support and Investment Management domain requirements, with the ability to quickly understand business impact and troubleshoot critical production issues.

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