Production Support Engineer
Kumaran Systems · Chennai · onsite · Posted 47d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Required Skills & Experience
Java Application Support
IBM MQ
Autosys Job Scheduling
Monitoring Tools (Preferably Dynatrace)
Linux/Unix
SQL
Communication
Preferred Skills
Domain Knowledge
Additional Nice-to-Have
Education & Experience
Job Details
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are looking for an Application Support Engineer with strong experience in supporting Java-based applications and integration middleware. The ideal candidate will have hands-on exposure to IBM MQ, Autosys job scheduling, enterprise monitoring tools (preferably Dynatrace), and solid Linux/Unix and SQL skills. Prior experience in banking or financial services is an added advantage.
Responsibilities
- Provide L2/L3 support for business-critical Java applications in production and non-production environments.
- Monitor application health, performance, and availability using Dynatrace or similar APM/monitoring tools.
- Manage and troubleshoot IBM MQ messaging, including queues, channels, and message flows.
- Configure, schedule, and maintain Autosys jobs; analyze job failures and ensure timely resolution.
- Perform root cause analysis for incidents and problems; implement preventive measures and permanent fixes.
- Work with Linux/Unix systems to perform log analysis, process monitoring, deployment support, and environment checks.
- Write and optimize SQL queries for data analysis, troubleshooting, and reporting purposes.
- Collaborate with development, infrastructure, and business teams to ensure smooth application operations and changes.
- Create and maintain support documentation, runbooks, and standard operating procedures.
- Communicate effectively with stakeholders, providing clear status updates, incident reports, and technical explanations.
Required Skills & Experience
Java Application Support
- Experience in supporting Java/J2EE applications in production environments.
- Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
IBM MQ
- Hands-on experience with IBM MQ configuration and administration.
- Ability to debug messaging issues and monitor message queues and channels.
Autosys Job Scheduling
- Experience creating, modifying, and troubleshooting Autosys jobs.
- Understanding of job dependencies, calendars, and event handling.
Monitoring Tools (Preferably Dynatrace)
- Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
- Ability to interpret dashboards, traces, and alerts to identify performance issues.
Linux/Unix
- Strong command-line skills (file operations, processes, network commands, shell basics).
- Experience with log analysis and basic scripting is a plus.
SQL
- Strong SQL querying skills (joins, aggregations, filters, performance considerations).
- Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.
Communication
- Good written and verbal communication skills.
- Ability to interact with business users and technical teams in a clear and professional manner.
Preferred Skills
Domain Knowledge
- Banking or financial services domain exposure (preferred but not mandatory).
- Familiarity with payments, core banking, or trading systems is an advantage.
Additional Nice-to-Have
- Experience with incident management tools (e.g., ServiceNow, JIRA).
- Knowledge of ITIL processes (Incident, Problem, Change Management).
- Basic scripting (Shell, Python, etc.) for automation of routine tasks.
Education & Experience
- Bachelor degree in Computer Science, Information Technology, or related field (or equivalent experience).
Job Details
- Job Type: Full time
- Location: Tamil Nadu, India
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationIncident ManagementappdynamicsEvent HandlingautosysDynatraceApmChange ManagementBankingApplication SupportdeploymentDebugMQCommunication SkillsAdministrationFinancial Servicesdata analysis
About Kumaran Systems
Kumaran Systems
IT Services & Consulting
765
employees
1990
36 years old
Chennai, Tamil Nadu
US
₹10.6L PA avg
Avg at Kumaran Systems
About
We began in product development, expanded to legacy migrations, and now we're a diverse technology company.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
10 reviews
3.5/ 5
Culture
3.3
Career growth
3.4
Work-life
3.4
Employees rate it well for
Compensation & Benefits37Overall Company35
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