Production Support Engineer
Infosys · Hyderabad · onsite · Posted 64d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Educational Requirements
- Bachelor of Engineering, Bachelor of Technology, Bachelor of Science, Bachelor of Comp. Applications
Cloud Infrastructure Services
Responsibilities - Experienced in Java and .NET Production Support, handling incident resolution, application monitoring, rootcause analysis, and performance issues while ensuring system stability and SLA compliance.
- Strong expertise in ITILaligned Problem and Incident Management, including trend analysis, permanent fix implementation, and continuous service improvement.
- Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace, Splunk, and CAESP, with handson experience in proactive monitoring, alert management, log analysis, and workload automation.
- Skilled in CAESP / Workload Automation for job scheduling, batch processing, failure handling, and dependency management in critical production environments.
- Experienced in Big Data Production Support integrated with ITSM processes, supporting highvolume, missioncritical systems.
- Demonstrated ability in Major Incident Management, coordinating crossfunctional teams, ensuring effective communication, rapid restoration of services, and postincident reviews.
- Strong working knowledge of SQL and AWS services, with handson production support experience in the Banking Domain, adhering to regulatory, security, and compliance standards.
- Adept at working in 24x7 support environments, ensuring high availability, reliability, and operational excellence.
- Foundational->Maintenance and Production Support process->PLM Support process
Sourced from naukri
Skills
AutomationitsmIncident ManagementBatch processingBanking domainlog analysisAws Servicesinfrastructure servicesamazon web servicesDynatraceapplication monitoringIncident ResolutionBankingcloudJavacomplianceJob SchedulingBig Data
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
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