Production Support Engineer - (Night shift)

TechGrove is the Centre of Excellence for Banyan Software, based in Chennai, India. It plays a key role in supporting Banyan’s global businesses through technology, security, and software development. TechGrove brings together India’s deep pool of technical talent with Banyan’s long-term approach to growth, creating a trusted, developer-focused environment where people can do their best work.

About CFS Solutions

CFS Solutions is a leading software provider specializing in check imaging and transaction processing technology. For over 25 years, we’ve delivered secure, reliable, and scalable solutions backed by deep industry expertise.

CFS provides end-to-end services including product development, system enhancements, maintenance, and client support. Our strong technology partnerships enable seamless integrations and dependable performance for organizations that rely on our platforms every day.

About the Role

We are seeking a highly motivated Production Support Engineer to serve as the front-line support resource for our check processing and review platform.

This role plays a critical part in maintaining system reliability, ensuring client satisfaction, and supporting daily operations. The ideal candidate combines strong technical troubleshooting skills with exceptional communication abilities and a proactive, solution-oriented mindset.

Key Responsibilities

Serve as the primary point of contact for client inquiries and technical support requests

Provide application support for our check processing and review systems

Monitor system performance and proactively identify potential issues

Troubleshoot and resolve application, database, and server-related problems in a timely manner

Escalate complex issues to internal engineering or infrastructure teams as needed

Document incidents, root causes, resolutions, and client communications according to company standards

Assist with application updates, patches, deployments, and regression testing

Support Azure-hosted environments, including monitoring and basic server management tasks

Collaborate cross-functionally to improve system reliability and client experience

Required Skills & Qualifications

Strong experience in application or technical support in a professional environment

Strong customer service skills with the ability to explain technical concepts to non-technical users

Experience troubleshooting application, system, and connectivity issues

Familiarity with Microsoft Azure infrastructure and cloud-hosted environments

Basic Azure server management experience, including:

Managing virtual machines (VMs)

Monitoring resource utilization and performance

Reviewing logs and system alerts

Supporting patching and updates

Understanding networking and security configurations

Experience working with Linux systems and command-line operations

Working knowledge of SQL and database troubleshooting

Strong analytical and problem-solving skills

Detail-oriented with excellent organizational and documentation practices

Preferred Qualifications

Experience supporting financial services or payment processing applications

Familiarity with check imaging or transaction processing platforms

Experience working in regulated or compliance-driven environments

What We Offer

Competitive compensation and comprehensive benefits package

Opportunities for professional growth and advancement

A collaborative and supportive team culture

 

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. 

Protect yourself by following these steps:

Verify that all communications from our recruiting team come from an @banyansoftware.com email address.

Remember, employers will never request payment or banking information during the hiring process.

If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.