Production support Engineer ( AWS+Java)

Job Description

• We are seeking an experienced Cloud & Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services, DevOps practices, CI/CD, Enterprise Application Support, System Integration, and Production Operations.


• The ideal candidate will play a critical role in ensuring availability, reliability, scalability, and operational excellence of distributed applications and cloud-hosted platforms.


• This position requires a blend of Cloud Engineering, DevOps Automation, Application Support, Incident Management, and Infrastructure Operations expertise, along with strong stakeholder management and problem-solving capabilities.

Roles & Responsibilities Key Responsibilities

• Cloud & Infrastructure Engineering


• Design, implement, troubleshoot, and support AWS-based cloud infrastructure.


• Manage and optimize AWS services including:


• IAM and Security Controls


• AWS Lambda


• Amazon S3


• Amazon EC2


• AWS Event and Messaging Services


• Ensure cloud environments follow security, compliance, and operational best practices.


• Develop automation solutions to improve deployment and operational efficiencies.


• DevOps & CI/CD


• Design, manage, and optimize CI/CD pipelines using GitLab SaaS.


• Execute application deployments through automated pipelines and manual deployments when required.


• Support release planning, deployment validation, rollback strategies, and production readiness.


• Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle.


• Application & System Support


• Provide L2/L3 production support for distributed applications and enterprise platforms.


• Support both Commercial Off-The-Shelf (COTS) and internally developed applications.


• Troubleshoot application, middleware, infrastructure, and integration issues.


• Perform end-to-end transaction flow analysis across interconnected systems.


• Support high-availability environments and mission-critical applications.


• Integration & Middleware Management


• Design and support integrations across enterprise platforms.

Work with:

• REST/SOAP APIs


• MuleSoft Middleware


• Internal and External Application Integrations


• Analyze, troubleshoot, and optimize data flow processes.


• Enterprise Messaging & Scheduling


• Administer and support messaging platforms including:


• IBM MQ


• Kafka


• Support enterprise scheduling and batch processing tools:


• SSIS


• ESP Jobs


• JAMS Scheduler


• Authentication & Security


• Support enterprise authentication and authorization mechanisms:


• SAML


• OAuth


• Active Directory


• Implement security best practices for application and infrastructure access management.


• Monitoring & Observability


• Manage enterprise monitoring solutions including:


• AWS CloudWatch


• Splunk


• Dynatrace


• Seq


• Design dashboards, reports, alerts, and monitoring strategies.


• Implement Synthetic Monitoring and Real User Monitoring (RUM).


• Drive proactive issue identification and performance management.


• Incident, Problem & Change Management


• Incident Management


• Lead incident triage, prioritization, and resolution activities.


• Coordinate Major Incident Management processes.


• Manage escalations across internal and external stakeholders.

Technical Requirement 

• Production Support--> ITIL--> L3


• AWS


• Java


• Rest API

Additional Responsibility 

• Required Soft Skills


• Problem Solving


• Strong troubleshooting and analytical skills.


• Ability to diagnose complex production issues.


• End-to-end system dependency analysis.


• Impact assessment and decision-making under pressure.


• Communication


• Ability to communicate effectively with technical and business stakeholders.


• Experience providing executive-level updates during critical incidents.


• Clear documentation and reporting skills.


• Leadership


• Team mentoring and coaching.


• Knowledge sharing and capability building.


• Driving operational excellence initiatives.


• Ability to lead cross-functional teams during incidents and major releases.


• Customer Focus


• Strong ownership mindset.


• Excellent stakeholder management skills.


• Ability to manage expectations and maintain professional support interactions.

Educational Requirement MCA,MSc,MTech,Bachelor of Engineering,BTech

Preferred Skills Foundational-> Maintenance and Production Support process-> PLM Production Support process,Foundational-> Product Engineering-> Product Sustenance-> L3,Technology-> Cloud Security-> AWS - Infrastructure Security-> AWS Transit Gateway,Technology-> Java->Springboot

Service Line Application Development and Maintenance