Production Support Engineer 1

Requirements:

• 8+ years of experience in Technical/Application Support, preferably in Software Engineering or BFSI.
• Bachelor's degree in Computer Science, IT, or a related field; ITIL certification is preferred.
• Strong expertise in Java-based applications, SaaS, web/mobile applications, REST APIs, and microservices.
• Hands-on experience with PostgreSQL, MongoDB, AWS, Linux, Kafka, Kibana, and web technologies like JavaScript, React, HTML, and CSS.
• Experience with monitoring/logging tools such as Prometheus, Grafana, and Loki, with knowledge of Docker, Kubernetes, and cloud platforms.
• Strong expertise in incident, problem, performance, and capacity management in production environments.
• Lead application support operations, manage P1/P2 incidents, drive CSAT and resolution metrics, and coordinate with Dev, QA, BA, and DevOps teams.
• Excellent communication, analytical, problem-solving, stakeholder management, and team leadership skills.