HYDERABAD · FULLTIME
Production Support (AWS support) +Java springboot+SQL
Infosys
Hyderabad · onsite · Posted 23d ago
Sourced from
Undisclosed8–10 yrsfulltimeHyderabad
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Section · 01
About this role
Roles ResponsibilitiesKey Responsibilities:
Production Support Incident Management
Provide L2/L3 production support for AWS-hosted Java Spring Boot applications and SQL-based services, ensuring high availability and performance.
Triage incidents, analyze symptoms, identify impact, and drive resolution within SLA timelines using structured troubleshooting approaches.
Perform root cause analysis (RCA) for recurring issues and implement preventive actions to reduce incident frequency.
Application Database Troubleshooting
Diagnose application issues using logs, stack traces, and runtime metrics; coordinate fixes with engineering teams and validate outcomes.
Write and optimize SQL queries for investigation, data validation, and corrective actions while ensuring data integrity and minimal risk.
Support release activities by validating production readiness, monitoring post-deployment health, and rolling back/escalating when required.
Operational Excellence
Create and maintain runbooks, SOPs, and knowledge articles to improve support efficiency and reduce mean time to resolution (MTTR).
Collaborate with cross-functional teams to identify reliability gaps and recommend improvements in application behavior and supportability.
Participate in on-call rotations and provide clear, timely stakeholder communication during incidents and service restorations.
Minimum Qualifications:
BTECH, MTECH, BCA, or MCA.
810 years of experience in production support / application support for enterprise applications.
Strong hands-on experience with Java Spring and Spring Boot in troubleshooting and supporting production systems.
Strong SQL skills for investigation, reporting, and data validation in production environments.
Proven experience handling incidents, performing RCA, and driving issue resolution with cross-team collaboration.
Technical RequirementSKILLS: Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Technology->Database->SQL tuning,Technology->Java->Springboot
Educational RequirementMCA,MSc,MTech,Bachelor of Engineering,BCA,BTech
Preferred SkillsTechnology->Java->Springboot,Technology->Database->SQL tuning,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Foundational->Maintenance and Production Support process->PLM Production Support process
Service LineApplication Development and Maintenance
Production Support Incident Management
Application Database Troubleshooting
Operational Excellence
Minimum Qualifications:
Technical RequirementSKILLS: Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Technology->Database->SQL tuning,Technology->Java->Springboot
Educational RequirementMCA,MSc,MTech,Bachelor of Engineering,BCA,BTech
Preferred SkillsTechnology->Java->Springboot,Technology->Database->SQL tuning,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Foundational->Maintenance and Production Support process->PLM Production Support process
Service LineApplication Development and Maintenance
Sourced from naukri
Section · 02
Skills
Java Spring BootPLMIncident Managementinfrastructure securityamazon web servicesenterprise applicationsmeanDatabase TroubleshootingApplication SupportdeploymentcloudCloud SecurityJavamaintenanceApplication DevelopmentData Validation
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
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