Production Support Associate Trainee

Role & responsibilities:

• System Support & Monitoring: Assist in supporting Linux-based products, monitor system health, and report anomalies under supervision.
• Troubleshooting & Testing: Learn to resolve basic configuration and performance issues; support testing in hybrid Linux and Windows environments.
• Customer Communication: Handle customer queries via tickets, email, or phone under guidance; document issues clearly and escalate complex problems.
• Collaboration & Learning: Coordinate with internal teams to replicate and resolve issues, apply logical problem-solving, and stay updated on product knowledge and tools.

Required Skills and Qualifications:

• Education: Bachelors degree in Computer Science, Information Technology, Electronics, or a related field.
• Basic understanding of Linux OS (Ubuntu, CentOS, etc.)hands-on experience in labs or projects preferred.
• Familiarity with networking basics (TCP/IP, DNS, etc.).
• Awareness of Windows Server environments is a plus.
• Good to have: basic knowledge of shell scripting or command-line tools.