Production Support Analyst

Responsibilities:

• Monitor production systems proactively to ensure high availability, stability, and performance.
• Investigate, analyze, and resolve incidents, service requests, and recurring system issues.
• Collaborate with development, infrastructure, and business teams to identify root causes and implement sustainable solutions.
• Create and maintain detailed documentation of support activities, issue resolutions, and process improvements.
• Ensure compliance with SLAs, escalation procedures, and regulatory requirements.
• Conduct system health checks, data validations, and performance tuning.
• Provide end-user support, guiding users on system functionality and best practices.
• Participate in disaster recovery planning, testing, and execution to maintain business continuity.

Experience & Qualifications:

• Relevant experience in production support or IT operations environments.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent communication skills and attention to detail.
• Knowledge of ITIL processes and incident management preferred.
• Familiarity with system monitoring tools, databases, and application support.