Production and Support Engineer

Responsibilities:

• Plan, manage, and oversee all aspects of a Production Environment 
  
• Define strategies for Application Performance Monitoring, Optimization in Prod environment
  
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
  
• Support deployment of code into multiple lower environments.  Supporting current processes with an emphasis on automating everything as soon as possible.
  
• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
  
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
  
• Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.
  
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead  in DevOps automation and best practices.
  
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
  
• Work with a global team spread across tech hubs in multiple geographies and time zones.
  
• Ability to share knowledge and explain processes and procedures to others.
  
• Share knowledge and mentor junior resources
  
• Able to perform on-call duties on a rotational basis.
  
• Occasional off hours work required.
  
• Candidate should have an inclination for Training and should be a good trainer and ready to mentor others
  

Skills –

Must Have:

• Linux
  
• Shell Scripting
  
• ITIL / ITSM, Application Troubleshooting
  
• SQL
  
• Any Monitoring tool (Preferred Splunk/Dynatrace)
  
• Jenkins - CI/CD – Basic
  Good To Have:
• Groovy Scripting/Yaml
  
• Git basic/bit bucket
  
• Ansible/Chef
  
• Even Framework architecture