Production and Support Engineer

• • Responsible for monitoring ETL jobs across multi-domain enterprise data warehouse. Ensuring data is delivered on-time and accurately. Owning resolution of any issues and ensuring proper root cause analysis is documented.
• • Diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
• • Being accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications
• • Carrying out programming and debugging duties (develop queries/reports of varying complexity, fix programmatic issues)
• • Researching, recommending and implementing changes to batch ETL jobs
• • Create operations and support-related documentation
• • Ready to work in Shifts (24x7 support – 3 shifts)

Required Skills

• • 2-4 years of IT experience
• • Advanced skill in configuring and supporting software applications
• • Good knowledge in writing complex SQL queries
• • Experience with object-oriented language (python is a Plus)
• • Strong understanding of job orchestration tools like Jenkins and/or Airflow, code repository tools like Git and/or Bitbucket
• • Strong software development and debug/troubleshooting skills
• • Advanced ability to research, analyze and recommend improvements to the organization's use of the software applications
• • Advanced skill in creating and maintaining technical documentation

Nice to Have Skills:

• • Prior Production Support experience
• • Working knowledge of Spark and AWS technologies like S3, Lambda, and Step Functions
• • Working knowledge of Agile methodologies and ticketing tools like Jira
• • Working knowledge of incident management systems like ServiceNow and/or PagerDuty

Interpersonal Skills

• • Effective in building relationships with all functional units of the organization
• • Working ability to effectively recognize and manage interpersonal communication needs
• • Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
• • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
• • Able to work independently or as part of a team
• • Works under pressure and is able to manage competing priorities
• • Meets or exceeds expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure
• • Effective communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization