Product Trainer - Zwayam

Job Title: Customer Enablement Trainer

About the Role
We are looking for a passionate and customer-centric Enterprise Customer Enablement
Trainer to drive customer success through impactful training, continuous enablement, and
product adoption. In this role, you will work with our enterprise customers throughout their lifecycle not just during onboarding to ensure they maximize the value of our recruitment
platform.
You will conduct platform training, enable customers on new features and best practices,
strengthen relationships with key stakeholders, and collaborate closely with Customer Success,
Product, Sales, and Support teams to improve customer engagement, adoption, and long-term
success across large, complex organizations.

Key Responsibilities
Enterprise Customer Enablement
• Deliver engaging virtual and onsite platform training sessions for enterprise customers
across all stages of their journey.
• Conduct onboarding, refresher, advanced, and role-based training programs for recruiters,
hiring managers, administrators, HR leaders, and executive stakeholders.
• Design and execute customer enablement plans tailored to enterprise customer
requirements, workflows, and business objectives.
• Create and continuously improve training materials, user guides, videos, and knowledge
resources.
• Ensure enterprise customers are equipped to leverage the platform effectively and adopt
best practices.
Product Adoption & Customer Success
• Drive continuous platform adoption across enterprise accounts by educating customers on
existing capabilities and newly released features.
• Conduct adoption workshops and enablement sessions that increase feature utilization
and business value.
• Identify knowledge gaps and recommend training strategies to improve user adoption and
customer outcomes.
• Partner closely with Customer Success Managers and Account Managers to support
customer health, retention, renewals, and growth opportunities.
• Promote platform best practices that enhance recruitment efficiency and user experience.

Stakeholder Management
• Build and nurture strong relationships with multiple stakeholders across enterprise
customer organizations, including Talent Acquisition leaders, HR leadership, recruiters,
hiring managers, system administrators, and executive sponsors.
• Act as a trusted advisor, understanding customer goals and recommending effective
platform adoption strategies.
• Conduct regular customer touchpoints to assess enablement needs and identify
opportunities for continuous improvement.
• Gather customer feedback and communicate insights to Product, Engineering, and
Customer Success teams.
Customer Visits & Travel
• Travel to enterprise customer locations to conduct workshops, enablement sessions,
executive briefings, user adoption programs, and business reviews.
• Support strategic customer engagements through both onsite and remote interactions.
Cross-functional Collaboration
• Collaborate with Customer Success, Sales, Product, Marketing, and Support teams to
deliver an exceptional customer experience.
• Stay up to date on product releases and proactively enable enterprise customers on new
capabilities.
• Contribute to internal enablement initiatives by sharing customer insights and best
practices.
Required Qualifications
• 3-6 years of experience in Customer Enablement, Customer Success, Training, Learning
& Development, Implementation, or a similar customer-facing SaaS role.
Experience working with enterprise customers or large strategic accounts.
•Excellent presentation, facilitation, and communication skills.
• Strong stakeholder management and executive communication abilities.
• Experience delivering both virtual and in-person training.
• Willingness to travel to customer locations.

Preferred Qualifications
• Experience with Recruitment, ATS, HRMS, or HR Technology platforms.
• Understanding of enterprise recruitment and talent acquisition processes.
• Experience developing training content and enablement programs.
• Familiarity with customer adoption metrics and enterprise account management.