Product Technical Specialist

About The Team

The Technical Solutions team at Redington helps customers and channel partners adopt and implement leading Cybersecurity solutions. The team works closely with Business, Sales, OEMs, and partners across solution consulting, demonstrations, POCs, implementation, enablement, and post-sales support.

Who We're Looking For

We are looking for a technically skilled and customer-focused Cybersecurity Product Technical Specialist with hands-on experience in cybersecurity and exposure to Pre-Sales and Post-sales Implementation.

The ideal candidate should have strong communication and presentation skills, good troubleshooting ability, and experience working with customers, partners, Sales teams, and OEMs.

Experience with Palo Alto, Fortinet, Trellix, Trend Micro, F5, SentinelOne, Zscaler (any one cybersecurity product preferred)

Your Role

As a Cybersecurity Product Technical Specialist, you will provide technical solutions across the customer lifecycle, including implementation and deployment and post-implementation support.

You will work closely with Business, Sales, OEM, and Channel Partner teams to deliver the right cybersecurity solutions and ensure successful customer adoption.

Key Responsibilities

Pre-Sales & Solution Consulting

• Understand customer requirements and recommend suitable cybersecurity solutions.
• Support Sales and Business teams in customer engagements.
• Conduct product demonstrations, technical presentations, workshops, and POCs.
• Support solution design, technical proposals, BOMs, and documentation.
• Coordinate with OEMs for solution validation and technical support.
  
  

Implementation & Deployment

• Deploy, configure, and implement cybersecurity solutions.
• Support migration, rollout, integration, testing, and validation.
• Troubleshoot technical issues during implementation.
• Prepare implementation plans and technical documentation.
  
  

Post-Sales Support

• Provide technical support after deployment.
• Troubleshoot product and implementation-related issues.
• Coordinate with OEMs for advanced troubleshooting and escalations.
• Support customers and partners throughout the solution lifecycle.
• Conduct technical training and knowledge-transfer sessions.
  
  

Technology / Product Skills

Hands-on experience in one or more of the following:

• Palo Alto
• Fortinet
• Trellix
• Trend Micro
• F5
• SentinelOne
• Zscaler
• SASE / Zero Trust
• Network / Endpoint Security
• Firewall Security
• Cloud Security
• Secure Access / VPN
• DLP
  
  

Candidates with strong hands-on experience in any one cybersecurity product are encouraged to apply.

Networking & Security Knowledge

Good Understanding Of

• TCP/IP, Routing & Switching
• DNS, HTTP/HTTPS
• SSL/TLS
• VPN, GRE/IPsec
• Firewall and Network Security
• Identity and Authentication
• SAML / LDAP / Azure AD / Okta
  
  

Documentation

Ability To Prepare Technical Documents Such As

• Technical Proposals
• Solution Design / HLD / LLD
• SOW and BOM
• Implementation & Migration Plans
• Test Plans
• Technical Reports and As-built Documentation
  
  

Candidate Profile

• 3–5 years of hands-on experience in Cybersecurity / Security Engineering / Implementation Engineering.
• Experience in Pre-Sales and Post-Sales Implementation.
• Hands-on experience with one or more cybersecurity products mentioned above.
• Strong communication, presentation, and customer-facing skills.
• Good troubleshooting and analytical skills.
• Experience with demos, workshops, and POCs.
• Ability to work with customers, partners, Sales teams, and OEMs.
• Willingness to travel based on business requirements.
• Strong learning ability and interest in multiple cybersecurity technologies.
  
  

Certifications – Preferred

• CompTIA Security+
• Palo Alto / Fortinet / F5 / Zscaler certifications
• Trend Micro / Trellix / SentinelOne certifications
• Other relevant OEM certifications
  
  

Core Competencies

• Cybersecurity Solutions
• Technical Pre-Sales
• Solution Consulting
• Product Demonstrations & POCs
• Implementation & Deployment
• Post-Sales Support
• Troubleshooting
• Customer & Partner Engagement
• Technical Documentation
• Stakeholder Management
• Communication & Presentation
• Problem Solving
  
  

Why Join Us

This role offers an opportunity to work across multiple cybersecurity technologies and leading OEM solutions, while gaining exposure to customers, partners, and technical teams. You will build expertise across Network Security, Endpoint Security, SASE, Zero Trust, Cloud Security, and emerging cybersecurity solutions.