Product Technical Specialist
Redington · Mumbai · onsite · Posted 49d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
The Technical Solutionsteam at Redington plays a vital role in enabling customers and channel partnersto successfully adopt and leverage leading technology solutions. Workingclosely with business teams, sales teams, vendors, and partners, the team providestechnical expertise, solution consulting, enablement programs, and post-salessupport to drive customer success and business growth.
We are seeking atechnically proficient and customer-focused Product Technical Specialist who ispassionate about technology and solution consulting. The ideal candidate willhave strong pre-sales experience, excellent communication skills, and the abilityto translate customer requirements into effective technical solutions whilesupporting partners and internal stakeholders.
As a Product TechnicalSpecialist, you will be responsible for providing technical pre-salesconsulting, delivering product demonstrations, enabling channel partners, andsupporting customers throughout their technology adoption journey. You willwork closely with business, sales, and vendor teams to position solutionseffectively and drive successful customer outcomes.
Provide technical pre-salesconsulting and solution recommendations to prospective customers and channelpartners.
Understand customer businessand technical requirements and design appropriate solution architectures.
Deliver product presentations,demonstrations, proof-of-concepts (POCs), and technical workshops.
Support sales and businessteams in customer engagements, solution positioning, and opportunityqualification.
Drive partner enablementinitiatives through technical training, certification programs, andknowledge-sharing sessions.
Conduct technical trainingprograms for channel partners, customers, and internal stakeholders.
Provide technical guidance andsupport to Business Groups, Inside Sales Teams, and Field Sales Teams.
Troubleshoot product-relatedissues and provide technical support during pre-sales and post-salesengagements.
Collaborate with vendortechnical teams to address customer requirements and escalations.
Develop technicaldocumentation, solution guides, and best-practice recommendations.
Stay updated with emergingtechnologies, industry trends, and competitive offerings.
You hold a Bachelors degree inEngineering, Computer Science, Information Technology, or a related discipline.
You have 25 years ofexperience in Technical Presales, Solution Consulting, Product Support, orTechnical Enablement roles.
You possess strongtroubleshooting and technical support capabilities.
You have experience conductingcustomer presentations, product demonstrations, and technical workshops.
You have the ability to designand deliver technical training programs effectively.
You possess strong customerengagement and stakeholder management skills.
You are passionate aboutlearning new technologies and keeping up with industry trends.
Technical Presales
Solution Consulting
Product Demonstrations
Technical Training &Enablement
Customer Engagement
Troubleshooting & TechnicalSupport
Solution Design
Stakeholder Management
Partner Enablement
Technical Documentation
Communication &Presentation Skills
Customer-Centric Approach
Analytical Thinking
Problem Solving
Collaboration & Teamwork
Relationship Building
Learning Agility
Ownership & Accountability
Time Management
Attention to Detail
CRM Platforms
Vendor Portals & TechnicalResources
Presentation &Collaboration Tools
ITSM / Ticketing Systems
Remote Support Tools
Learning Management Systems(LMS)
Redington is one of thelargest technology solutions orchestrators across India, the Middle East, andAfrica. Today, we are a $11.8 billion organization with strong foundations indistribution, cloud, cybersecurity, and emerging technologies.
We are evolving from asuccessful legacy business into a next-generation technology enablementpowerhouseunlocking new revenue streams, transforming our operating model, andbuilding an enterprise that is more digital, more agile, and future-ready.
Redington is recognizedfor its:
Deep and extensive distributionnetwork
Strong presence in high-growthemerging markets
Unmatched breadth of technologyecosystem partnerships
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer EngagementitsmAgilecrmlmslearning management systemscrm platformscustomer successCollaboration ToolsEmerging TechnologiesInside SalescloudCyber SecurityCommunication SkillsField SalesInformation Technology
About Redington
Redington
Hardware & Networking
4.0k+
employees
1999
27 years old
Dubai, Dubai
United Arab Emirates (UAE)
₹6.2L PA avg
Avg at Redington
About
Redington Gulf provides comprehensive supply chain solutions for IT and consumer products, serving multiple international brands across the Middle East and beyond.
Industries
Hardware & Networking
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
3.3
Work-life
3.9
Employees rate it well for
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