Product Support Specialist

We are looking for a

Product Support Specialist to handle the technical integration, email security configuration, and infrastructure alignment for our security awareness platform. This role focuses on email authentication, environment whitelisting, and basic technical troubleshooting.

Roles and Responsibilities:

• Email Security & Authentication: Configure and evaluate

SPF, DKIM, and DMARC reports; manage

SMTP , DNS, and domain settings.

• Whitelisting: Guide clients through whitelisting platform simulators across diverse environments (M365, Google Workspace, On-Prem).
• On-Prem Troubleshooting: Perform basic on-premises checks, including running simple

SQL queries to inspect database logs.

• Template Customization: Use

HTML/CSS to code, modify, and troubleshoot phishing simulation templates and landing pages.

• Technical Onboarding: Act as the technical expert helping client IT administrators set up mail routing, firewalls, and DNS records.

Key Skills and Qualifications:

• Core Technical Skills: Strong knowledge of

SMTP, DNS, Domains , and Email Security.

• Protocols: Hands-on experience with

SPF, DKIM, DMARC , and evaluating DMARC reports.

• Basic Coding/Data: Proficiency in

HTML (for templates) and basic

SQL (for log queries).

• Experience: 2+ years in Cybersecurity, Email Security, or a highly technical implementation role.
• Key Traits: Strong troubleshooting skills, attention to detail, and the ability to guide client IT teams.

Why You'll Enjoy Working at Threatcop: 1. Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas. 2. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future). 3. We are an equal opportunity employer, where everyone has a fair chance.

About Us: Threatcop Inc. is a leading People Security Management(PSM) company and a sister concern of Kratikal. Threatcop helps organizations reduce the impacts of cyber threats by strengthening the cybersecurity posture of employees. With a focus on reducing social engineering and email-based attacks, we transform employees from the weakest link to the strongest line of defense. Serving over 250+ large enterprises and 600+ SMEs across 30+ countries, Threatcop assists clients in sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom with clients like Axis Bank, Gail India, ONGC, MaxLife Insurance, Daman Insurance, UNICOIL, NPCI, Tata Consumer Products and many others. We are a USA-based company, headquartered in Noida with offices in Mumbai, Pune, Bangalore, Chennai, Dubai, and Riyadh. We use the A-A-P-E (Assess, Aware, Protect, Empower) framework to deliver effective products such as TSAT, TLMS, TDMARC, and TPIR to tackle evolving cyberthreats. By focusing on preventing human error, our People Security Management (PSM) approach empowers organizations to foster a culture of cybersecurity awareness to tackle modern cyber threats. For more details, visit us at: www.threatcop.com