Product Support Specialist

Roles and Responsibilities :

• Provide technical support to merchants on CMS platform, ensuring seamless integration with payment gateways.
• Collaborate with Solution Managers to resolve complex issues related to merchant accounts and transactions.
• Develop and maintain documentation for CMS features, including user guides, tutorials, and FAQs.
• Troubleshoot software bugs and provide timely resolutions to ensure minimal downtime.

Job Requirements :

• 3-8 years of experience in a similar role or relevant industry (e.g., IT services & consulting).
• Strong understanding of cash management systems (CMS) and merchant acquiring processes.
• Experience working with solution managers or similar roles is an added advantage.