PUNE · FULLTIME
Product Support Representative
Fis
Pune · onsite · Posted 2d ago
Sourced from
Undisclosed7–12 yrsfulltimePune
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Section · 01
About this role
Product Support Representative - 7 to 12 yrs - Pune
About the team:
We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc.
We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients,
Our role requirements range from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
What you will be doing
- Provide level 1 and level 2 Application Product Support for FIS financial applications.
- Ensure timely resolution or escalation within SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress and handling customer with a professional attitude.
- Liaise with development team to get the fix for critical issues in timely manner.
- Provide level 1 Support: Both email and telephonic. Mailbox management, Ticket logging, Assignment, Update and validation.
What you bring:
- Candidate should have good ITIL process knowledge and should be able to manage incident call, problem ticket etc.
- Three or more years of demonstrated experience.
- Knowledge of SQL.
- Excellent communication skills written and verbal communication.
- Proven client facing experience, excellent communication.
- Knowledge of Unix/Linux, Python will be an added advantage.
- Good understanding of capital market areas and financial instruments like Foreign Exchange, Money Market, Fixed income, and Derivatives.
- Candidate is familiar with good usage of Co-Pilot or similar tools.
What we offer you:
- An exciting opportunity be a part ofWorlds Leading FinTech ProductMNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
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Section · 02
Skills
Customer SupportFixed IncomeMoney MarketService qualityForeign exchangefinancial instrumentsProduct SupportBankingUnixSLANPSFintechPythonSQLCommunication SkillsITIL ProcessLinux
Section · Company