Product Support Expert, CAD 3D

How will you CONTRIBUTE and GROW As the CAD 3D Product Support Expert within Air Liquide Engineering Construction (AL EC), you provide technical expertise on product / services/solutions related to Engineering, Procurement and Construction (EPC) domain to ensure their availability and reliability through proactive maintenance and incident resolution meeting Service Level Agreement. This role requires expertise in Intergraph Smart 3D administration, with Aveva E3D knowledge as an added advantage. CAD 3D Setup Technical Project Execution

• Project Setup Delivery: Ensure timely project setup and delivery for 3D CAD environments, including 3rd-party project setups (numbering conventions, symbology, and access rights management) per EC standards and governance.
• Operational Continuity: Guarantee the continuous operationality, performance, and availability of 3D CAD tools for local design teams.

User Support, Training Governance

• User Support Troubleshooting: Provide user support (e.g., conducting training on tools usage), technical expertise and guidance to resolve technical issues related to EPC domain applications within SLA timeframe.
• Standards Compliance: Ensure implementation of 3D models according to EC Standards, client requirements, and governance practices.
• Ensure the right level of communication is provided to customers / end users.
• Mentor junior support experts when necessary

• Proficiency in Hexagon Smart 3D Aveva E3D: In-depth knowledge of their functionalities, configurations, hardware requirements, troubleshooting daily users issues and performance problems
• 3D CAD Data Management Database Troubleshooting: Advanced in maintaining project databases, resolving data integrity issues, and troubleshooting performance problems. SQL / Database fundamental knowledge is required.
• Understanding of Engineering Design Workflows / Processes (min basic level): Knowledge of typical EPC project phases, deliverables and how CAD 3D tools are applied in disciplines like piping, structural, instrumentation and electrical
• CAD 3D Advanced skills: Ability to understand, troubleshoot and potentially modify customizations or scripts
• Inter-tool Integration Data Exchange: Knowledge of how Hexagon Smart 3D and Aveva E3D integrate with other engineering tools (e.g. PID tools, EI tools)

• Proficiency in diagnosing and resolving complex technical issues in digital applications

Are you a MATCH