Product Support Executive

About Flexmoney:

Flexmoney Technologies is India's embedded credit infrastructure platform, connecting banks and

NBFCs with a large and growing network of merchants across all sales channels. Through InstaCred

360TM, our omnichannel orchestration layer, we enable instant cardless EMI and BNPL credit at the

point of sale for non-credit card consumers. We are in a high-growth phase, expanding aggressively across enterprise merchants and this is a high-ownership marketing hire at an exciting inflection point.

Key Responsibilities:

• Be the first point of Contact for our Customers (Merchants) / Partners(Merchant Aggregators

having queries/ issues related to Flexmoney's products

• Provide support to our Customers/ Partners via all communication channels

• Perform RCA of reported issues using data and product integration knowledge

• Work with the Product and Engineering teams, increase efficiency, resolve issues for

customers by coordinating with multiple Teams from Flexmoney & Lender side to achieve

Partner Satisfaction

• Participate and contribute to best practices (tools/process), knowledge sharing & find ways to

automate and ideate new things to enhance Customer experience, reduce manual efforts and

suggest new processes.

• Create and maintain a knowledge library

• Work with external partners and internal stakeholders while participating and facilitating

testing including User Acceptance Testing of new features

• Evaluate and suggest innovative solutions and workarounds for customer requirements

• Proactive handling of Support requests by providing regular updates for issues reported to

clients without any delay and complete adherence to SLA guidelines.

What we look for

Experience:

• BTech/ BE degree in IT, Computer Engineering or related field

• Experience Level: 0-1 years

Skills:

• Highly analytical with very good problem-solving skills

• Expertise in SQL and other DB queries

• Excellent communication skills

• Willingness to work in Shifts & Weekends

• Flexible, enthusiastic approach to work including a strong desire to learn new tools &

techniques to solve business problems.

• Ability to collaborate with various internal and external stakeholders

• Ability to multitask, learn, execute and excel

• Self-starter, with a passion for technology solutions

• Most Importantly: Willingness to learn

Location: Mumbai (WFO)