Product Support Engineer
Pepagora · Coimbatore · onsite · Posted 34d ago
About a minute. You'll make an account on the way through.
About this role
Pepagora India Pvt Ltd
Product Support Engineer - Job Description
HELP BUSINESSES SUCCEED
Location: Coimbatore | Work Mode: Full-time, In-Office
Great support doesn't forward tickets. It turns noise into engineering signal.
About Pepagora
Pepagora is trust infrastructure for global B2B growth. We operate a verification-first ecosystem that reduces trust friction, improves deal velocity, and enables SMEs to expand across borders with confidence. Our core product system - TruBadge, ESR Score, Janu AI, and OneInbox powers signal-driven decision-making for businesses worldwide. Incorporated in Singapore, Pepagora is at a Pre-Series A stage and scaling rapidly across international markets.
About the Role
Own L1/L2 technical triage so product engineers can stay focused.
Reproduce, categorise and route issues with enough evidence for fast resolution, while building a useful knowledge base from recurring patterns.
What You'll Be Doing
- Own first-line technical intake and L1/L2 triage
- Reproduce issues and capture precise steps, logs and evidence
- Categorise severity/area and route to the right squad
- Track incidents through resolution and communicate clearly
- Maintain troubleshooting guides and knowledge-base content
- Identify recurring patterns and escalate product-quality signals
- Who We're Looking For
1 - 3 years in technical/product support, QA or application support is ideal. - Strong troubleshooting and communication skills.
- Basic understanding of web applications, APIs, browsers and logs
- Structured problem-solving and attention to detail.
- Comfort working with customers/internal teams under time pressure
Good to Have
- SQL basics
- Postman/API troubleshooting
- SaaS support experience
- Jira/service desk tools
Technology Environment
Web/SaaS troubleshooting • APIs • logs • browser dev tools • ticketing • Basic SQL
Sourced from naukri