Product Support Engineer

About the Role

As an L1 Design Support Agent, you will be the frontline support representative for our Design products, assisting customers through phone. This is a resolution-focused role where you'll troubleshoot, investigate, and resolve customer issues while delivering an exceptional support experience.

Position: Product Support Engineer – International Voice Process

Location: Ambattur, Chennai (Work from Office)

Shift: Night Shift

Weekly Off: Rotational Weekdays

Please note that this role is intended for experienced candidates and is not suitable for freshers.

Eligibility:

• Minimum 6 months of experience in an International Voice Process.

• Technical Support experience is mandatory.

• Excellent verbal communication skills in English.

• Strong troubleshooting, analytical, and customer handling skills.

Key Responsibilities

• Provide first-line support via phone.
• Maintain high standards of ticket documentation, SLA adherence, and customer communication.
• Contribute to knowledge base improvements.

What We're Looking For

Required Skills

• Experience in Customer Support, Technical Support, Service Desk, Product Support, or similar software support environments.
• Strong verbal and written English communication skills.
• Excellent customer service mindset with empathy, professionalism, and problem-solving abilities.
• Ability to follow documented processes and troubleshoot software issues effectively.

About us:

Movate is a leading global digital technology and customer experience (CX) services company that partners with some of the world's most recognized brands to deliver innovative business solutions. With expertise spanning technical support, customer experience management, digital engineering, AI-driven services, and business transformation, Movate empowers organizations to accelerate growth while fostering a culture of innovation, continuous learning, and career development for its employees.

At Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.

If you're passionate about technology, customer success, and problem-solving, we'd love to hear from you.

Interested candidates can share their updated resume to [HIDDEN TEXT] or [phone removed].

Please avoid sending direct messages on LinkedIn.

Walk In Details,

Timing: 11AM - 5PM

Contact Person: Harishine T S

Contact Number: [phone removed]

Email: [HIDDEN TEXT]

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