Product Support Engineer/Technical Support Engineer

Job Description

About the job This role is at innovative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at www.vdocipher.com. Already in revenues , profitable with 3000+ business customers across 120+ countries. There is an existing experienced product support team, we are expanding it. Salary range - 11 to 18 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset. B2B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration). Ability to understand the technical product and explain it to e-learning and media businesses and make them customers. Prior experience in selling technical products, explaining API/SDK documentation, infra workflows is a plus. Troubleshoot product issues through tutorials and guides. Attention to detail. Conversation over tickets, emals , chat, call, online calls with customers. Create short tutorials for product integration and issue solutions using AI video tools. English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role. Do zoom webinars/video calls to demo product to customers on regular basis. Prior experience in support/selling/business development is a bonus. Understanding of algorithms, coding is a bonus. Hybrid work policy - 3 days/week in office as specified by company, 2 days Work from home. Hiring process: CV screening Short phone call Aptitude test Video interview HR interview Results

Required Skills

[Customer Service Product Management Technical Support Customer Success Support Proficiency in English speaking and writing]

Additional Information

NA