Product Support Engineer III - Cloud
Zscaler Softech · Mohali · onsite · Posted 58d ago
Undisclosed6–11 yrsfulltimeSourced from
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About this role
We are looking for an Product Support Engineer III to join our team. This is a Hybrid (Bangalore OR Mohali) role, reporting to the Manager in the Customer Success department. In this role, you will play an integral part in solving critical technical challenges faced by client-facing teams, driving customer value, and enhancing operational efficiency. By leveraging data, market insights, and cross-functional collaboration, you will facilitate smooth technical resolutions and deliver exceptional experiences for Zscaler customers.
What you ll do (Role Expectations)
- Engaging with customers on escalated support issues or important customer situations
- Participating in a 24x7 Support Operation and 24x7 on-call rotation
- Working with Engineering and assisting the customer with testing or troubleshooting
- Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
- Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base
Who You Are (Success Profile)
- You are a problem-solver who is energized by finding solutions to complex technical challenges, knowing that tackling tough issues delivers the highest impact.
- You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring every decision in solving real-world customer problems.
- You operate with urgency, balancing speed and technical quality to execute swiftly and deliver high-impact results for both the customer and the team.
- You are a high-trust collaborator who embraces a culture of continuous feedback, giving and receiving candid input with clarity and respect to build trust across teams.
- You act like an owner with a strong bias for action, taking full accountability for outcomes and navigating seamlessly between high-level strategy and hands-on execution.
What We re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Minimum 6 years of experience working as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products
- 5+ years of experience with operating systems such as Linux, Unix, and FreeBSD
- Experience delivering products and services as cloud-based solutions
- Strong communication skills (verbal and written) with the ability to communicate at a technical and business level with internal teams, customers, partners, and executives
What Will Make You Stand Out (Preferred Qualifications)
- Deep expertise in cloud networking infrastructure, hybrid connectivity, and traffic management across AWS, Azure, and GCP, including VPC/VNet peering, Direct Connect, ExpressRoute, and ELB/GWLB
- Hands-on experience managing cloud security (NSGs, NACLs), Infrastructure as Code tools like Terraform or CloudFormation, and monitoring tools such as CloudWatch, Azure Monitor, and Log Analytics
- Strong administration skills across Linux (Ubuntu, RedHat), Windows Server, Azure Virtual Desktop, Citrix Desktops, and cloud autoscaling mechanisms
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
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Skills
Agilecitrixamazon web servicesaws cloudformationcustomer successcloud networkingAnalyticsAzure Virtual DesktopAWS CloudWatchData LakecloudAI ToolsCloud SecurityCyber SecurityCommunication SkillsDigital TransformationAdministrationMicrosoft AzureArtificial Intelligence
About Zscaler Softech
Zscaler Softech
Software Product
2.2k+
employees
2008
18 years old
San Jose,California
United States
₹23.8L PA avg
Avg at Zscaler Softech
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