Product Support Engineer | Global

We are looking for a highly skilled and experienced Product Support Engineer to join our team at Fynd (Shopsense Retail Technologies Ltd.). The ideal candidate will have a strong background in product support and excellent problem-solving skills. As a Product Support Engineer, you will be responsible for providing top-notch support to our customers and ensuring their issues are resolved efficiently.

Roles and Responsibility

• Provide technical assistance and support to customers via phone, email, or chat.


• Troubleshoot and resolve customer complaints and issues in a timely and professional manner.


• Collaborate with cross-functional teams to identify and implement solutions for customer requests and concerns.


• Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.


• Analyze customer feedback and suggest improvements to our products and services.


• Stay up-to-date with industry trends and emerging technologies to continuously improve our products and services.

Job Requirements

• Strong understanding of product support principles and practices.


• Excellent communication and problem-solving skills.


• Ability to work effectively in a fast-paced environment and prioritize tasks.


• Strong analytical and troubleshooting skills.


• Experience working with retail technologies is an added advantage.


• Any graduate degree is required.

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