Product Support Engineer - 1 / 2 | Impetus

What will you do at Fynd

• Supporting the adoption team during setup, maintenance, and troubleshooting processes.
• Analyzing existing systems operations and developing preventative maintenance strategies. 
• Identifying potential problems and notifying the relevant stakeholders in a timely manner.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
• Problem-solving abilities, customer-focused approach to handling inquiries and resolving issues.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment.
• Attention to detail and accuracy in documenting user interactions and resolutions.
• Ability to work independently as well as collaboratively in a team-oriented setting.
• Work closely with business in managing day to day issues, and resolve user queries.
• Knowledge of Ticketing Systems: Freshdesk, Hubspot, Zoho Desk, Jira Service Management.
• High availability for fast response to customers.
• Ability to join the dots around multiple events occurring concurrently and spot patterns.
• Technology experience of retail industry products or custom solutions (retail fashion & lifestyle, both physical and digital commerce channels)
• Experience in SAAS B2B software companies - an advantage.