Product Support Analyst
Infor Global Solution · Bengaluru · onsite · Posted 1d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- 2-4 years of experience in a PC helpdesk, technical support, service desk, or technician role.
- Understanding of fast-food and/or restaurant POS operations and systems.
- Strong technical aptitude with advanced troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written English communication skills, including the ability to explain technical concepts clearly to customers.
- Willingness to work rotational shifts, including India night/overnight shifts and weekends, based on business requirements.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
- Ability to independently research problems and solutions using available documentation and resources.
- Strong interpersonal and customer-service skills.
- Ability to multitask, prioritize effectively, and work in a fast-paced environment.
- Working knowledge of Windows and Linux operating systems, associated tools, and file structures.
- Knowledge of peripheral devices, including printers, barcode scanners, and credit card PIN pads.
- Working knowledge of networking concepts including TCP/IP, DHCP, fixed IP addresses, subnet masks, and command-line utilities.
- Working knowledge of SQL databases and query language.
- Knowledge of applications used for testing, troubleshooting, and call/case logging.
- Relevant IT certifications such as CompTIA A+, CompTIA Linux+, LPIC-1, Microsoft SQL Server, Windows Server, or Windows desktop certifications.
- Provide courteous, accurate, and timely technical support to customers in accordance with established procedures.
- Respond to customer cases, interpret technical issues, analyze data and error logs, and use available support tools and documentation to resolve problems.
- Provide application support for Infor Restaurants POS products.
- Troubleshoot software, hardware, operating system, networking, and POS-related issues.
- Maintain effective customer communication, manage expectations, and ensure a positive customer experience.
- Generate hardware parts orders when required and ensure correctly configured requests are forwarded to the appropriate team.
- Provide seamless remote technical assistance to US-based customers following product training.
- Meet or exceed established individual and team performance goals.
- Support the teams 24/7 operations by working assigned rotational shifts.
The Support Analyst provides technical support to Infor customers in the United States using Infor Restaurants Point of Sale (POS) products. The role requires strong technical aptitude, excellent verbal and written English communication, strong customer service skills, and the ability to work effectively in a team environment.
The successful candidate should have the technical aptitude to learn Infor Restaurants software, hardware, systems, and support processes and provide excellent remote support to customers. This position typically reports to a Manager or Team Lead.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceEnglish CommunicationBusiness RequirementsComputer NetworksApplication SupportCompTIAIt Certificationscredit cardBarcode ScannersWordHelpdeskSQL ServerLinux
About Infor Global Solution
Infor Global Solution
Software Product
4.5k+
employees
2002
24 years old
New York, New York
India
₹12.3L PA avg
Avg at Infor Global Solution
About
Infor Global Solution is a simplified ERP preconfigured to be industry-specific for fast implementation on a platform with cloud security.
Industries
Software ProductInternetManufacturingRetail
Employee ratings
10 reviews
3.9/ 5
Culture
3.5
Career growth
2.8
Work-life
3.9
Employees rate it well for
Work-Life Balance42Job Security41
Find them on