Product Support Analyst
Ecolab · Pune · onsite · Posted 33d ago
About a minute. You'll make an account on the way through.
About this role
- Responsible for maintaining Business Intelligence platforms and Products supporting global business activities across the enterprise
- Serve as the liaison between business stakeholders and BI technical resources for product support, issue resolution, and user enablement.
- Be part of issue intake, triage, and resolution activities, including monitoring, prioritization, escalation, and coordination across teams
- Ensure BI platforms and products are properly supported and meet or exceed defined SLAs, including required reporting to leadership and ownership of critical break fix events
- Collaborate and communicate between Business Intelligence Demand, Product, Development, and Data teams in supporting platform stability, adoption, and continuous improvement
- Participate in enablement activities, including knowledge articles, user guidance, and support documentation, to reduce recurring issues and improve self-service adoption service adoption
- Support and optimize dashboard performance and user experience to maximize adoption and impact.
- Microsoft Power BI and Azure Analysis Services (AAS)
- Snowflake (Cloud Data Warehouse)
- SQL/T-SQL, stored procedures, data modeling
- Data warehousing, ETL, and reporting architecture
- Bachelors degree in computer science, MIS, Statistics, Business, or a related quantitative field.
- 5+ years of experience developing data visualizations and self-service BI dashboards.
- 5+ years of SQL programming and experience with data extraction and manipulation from complex datasets.
- Proficiency with Power BI, including data modeling, DAX, and performance optimization.
- Strong report and visualization design skills aligned with end-user needs.
- Strong data analytical, validation and troubleshooting skills of systems and reports.
- Ability to transform complex data into actionable insights.
- Understand business questions related to analytics, with the ability to communicate data insights through visually compelling reports.
- Experience interacting with a diverse, global team across multiple business segments; comfortable working with various organizational levels.
- Basic understanding of financial and accounting principles.
- Excellent communication and documentation skills.
- Strong organizational skills, able to successfully manage core responsibilities and balance multiple priorities.
- High learning agility and interest in emerging technologies in the BI environment.
- Experience with Python and automation will be an added advantage
- Exposure to tools such as Sigma, Streamlit, Replit will be looked up at
- Proven experience translating business requirements into scalable BI artifacts (reports, dashboards, KPIs).
- Experience with BI architecture, data modeling, and ETL development.
- Experience with other data analysis or open source tools such as R, Pandas (Python)
- Experience in using support tools such as ServiceNow and ADO.
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About Ecolab
Ecolab
Waste Management
3.8k+
employees
Beaver Creek
US
About
A trusted partner for millions of customers, Ecolab (NYSE: ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $15 billion, employs more than 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets.
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