Product Support Analyst

Dear Candidate,

We have Job opening for Product Support analyst, please find the detailed description below

Company Details :

Royal Cyber is a trusted global IT consulting & digital transformation partner, empowering enterprises for over two decades to evolve with agility, security, and innovation. Founded in 2002, Royal Cyber has built a strong legacy of helping organizations modernize legacy systems, embrace cloud-native technologies, and adopt AI-driven solutions. With 20+ years of delivering business-critical digital projects, we serve clients across USA, Canada, UK, UAE, KSA, India, Australia, and more with innovation hubs and delivery centers strategically located to support 24/7 operations. Global Presence: Headquartered in Naperville, IL (USA) Operations in 15+ countries 1,000+ certified consultants 1,000+ successful global deployments Fortune 500 client base across retail, banking, insurance, manufacturing, healthcare, and public sector What We Specialize In: Cloud Transformation & DevOps (Azure, GCP, AWS) Generative & Agentic AI (Enterprise-grade use cases powered by LLMs) Digital Commerce & CX Platforms (Salesforce, SAP Commerce, Adobe, Magento, Creatio, HubSpot, Commerce tools) Enterprise Integration & API Management (MuleSoft, Boomi, IBM) Hyper automation & Low Code Enablement (UiPath, Appian, Power Platform) Data Governance, Privacy & Security (Microsoft Purview, Zero Trust) Legacy Modernization & Mainframe Refactoring (COBOL to Java, Monolith to Microservices)Royal Cyber is on a journey to become the worlds most agile modernization partner blending innovation, strategy, and delivery excellence to accelerate enterprise evolution.

Qualifications:
Bachelors degree in Business, Technology, Engineering or related area
Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
Highly organized, independent and multitasker
Good data analysis skills using Excel and any other BI tools
Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
Knowledge or exposure to Workflow Management tools like ServiceNow, Solutions Business Manager, VersionOne, etc.
Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
Open to working flexible hours as per business needs

PS: Need someone who can join ASAP

If interested,

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