Product Support Analyst I - VIP
Sabre Corporation · Bengaluru · onsite · Posted 30d ago
Undisclosed3–10 yrsfulltimeSourced from
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About this role
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Level 1 - Product & Customer Support Specialist
Location: Bangalore, India
Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabres portfolio of travel solutions.
Key Responsibilities
- Provide product and technical support via phone, chat, callback, and web cases.
- Troubleshoot and resolve application, system, and connectivity issues.
- Analyse customer concerns and recommend effective solutions.
- Document customer interactions and resolutions in CRM systems.
- Collaborate with internal teams to resolve complex issues.
- Escalate critical customer-impacting issues when required.
- Deliver high-quality customer service while meeting service standards.
- Continuously build product knowledge and technical expertise.
- Support a global customer base in a 24/7 operational environment.
Required Skills
- Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.
- Experience in technical support and troubleshooting.
- Strong analytical, problem-solving, and customer service skills.
- Excellent verbal and written communication skills.
- Experience supporting customers through phone, chat, email, and web channels.
- Strong collaboration, prioritization, and time-management skills.
- Ability to learn new technologies and adapt to changing business needs.
- Bachelors degree or equivalent experience preferred.
- Ability to work in 24/7 rotational shifts.
Preferred Skills
- Experience with Salesforce or similar CRM tools.
- Knowledge of ITIL, XML, APIs, or SQL.
- Travel industry certifications such as IATA/UFTAA.
Language Requirements
- Professional proficiency in spoken and written English.
- Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.
Why Join Us
- Work with a diverse and collaborative global team.
- Support leading travel agencies worldwide.
- Gain exposure to innovative travel technology solutions.
- Develop technical, analytical, and customer support expertise.
- Grow your career in a dynamic, customer-focused organization.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceretailCustomer SupportcrmTechnical SupportTravel Technologyapiscrm systemsProduct Supporttravel industrycloudSQLCommunication SkillsArchitecturesalesforceCRM ToolsAmadeusGDSGalileoArtificial Intelligence
About Sabre
Sabre Corporation
Software Product
1.5k+
employees
1960
66 years old
Southlake,Texas
United States
₹22.1L PA avg
Avg at Sabre
About
Sabre is a global technology company. Their innovative technology is used by more than a billion people around the world to plan, book and price that's right for them.
Industries
Software ProductInternetTravel & Tourism / HospitalityIT Services & Consulting
Employee ratings
10 reviews
4.1/ 5
Culture
3.6
Career growth
2.8
Work-life
4.0
Employees rate it well for
Work-Life Balance43Company Culture41
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