Product Specialist

Job Summary

Product Specialist is a very crucial role within MSCI Analytics business. We provide training on MSCI products and solutions functionality and methodology, understand the client needs and provide solutions to meet the same using MSCI capabilities. The role requires a thorough understanding of our clients' use cases, MSCI product and solutions capability, act as a feedback loop to MSCI Product teams with critical info on newer use cases and potential enhancements to capitalize on the same.

Responsibilities

• Provide functional and analytical training and education to various members of the client organization during implementation
• Be the subject matter experts on specific use cases related to risk and portfolio management, especially with experience in Performance Measurement and Attribution is highly desired.
• Understand clients' business requirements and define a solution that meets it. This often means liaisoning with multiple teams at MSCI like product, research, data, sales, workflow etc.
• Troubleshoot client reported issues or queries and coordinate with various MSCI teams when escalation is needed to identify a recommend path forward.
• Raise request to product team for any client requirements which cannot be served out of current available functionalities.
• Collect project scope information from Sales team
• Prepare Onboarding specification based on project scope and client requirements so that the same can be used during handover of clients to BAU service team after implementation completes.
• Providing continuous update on the health of various implementation projects for management reporting.

Skills and Experience

• Portfolio management theories
• Performance Measurement and Performance Attribution
• Python
• CFA or FRM
• Client-facing
• Analytical skills
• Cross-team collaboration
• Communication skills
• Fixed income pricing and risk measures (duration, convexity, yield to maturity)

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