Product Specialist
PriceLabs · Remote · remote · Posted 49d ago
Undisclosed1–2 yrsfulltimeSourced from
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Description
About the Role:
In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards.
If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science etc.), eventually.
This is a rotational shift: Morning (2:00 AM to 10:30 AM IST), Afternoon (10:00 AM to 6:30 PM IST),
Evening (6:00 PM to 2:30 AM IST) on
Evening (6:00 PM to 2:30 AM IST) on
any five days
of the week.
Key responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
Requirements
About You:
- You should have a maximum of two years of experience in any relevant role or field
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Math score of 85% and above in your 10th grade.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software
How to apply for this role?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!
Benefits
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 600,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
In 2025, we scaled to;
- 600K+ listings
- 160+ integrations
- 300+ globally remote team
- 70K+ customers worldwide
- 40% diversity
Industry awards won:
- SaasBoomi 2021
- The Shortyz 2020
- The Shortyz 2023
- STRive Awards 2025
- STRive Awards 2026
We continue to grow exponentially, backed by a strong team to take us to the next level.
Why join PriceLabs?
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, )
- Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
- We are a remote-first organisation and accept work from home as the norm.
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
sql queriesAutomationCustomer SupportTroubleshootingproduct specialistrevenue managementcustomer successB2BintegrationsMathMarket TrendsHospitalityNPSSAASSQLCommunication SkillsSalesmarketingData ScienceArtificial Intelligence
About PriceLabs
PriceLabs
IT Services & Consulting
51-200
employees
2014
12 years old
Chicago, Illinois
United States
About
PriceLabs is a dynamic pricing tool and revenue management platform for Airbnb, Vrbo, short-term and vacation rental owners, and property managers. A data-driven approach, automation rules, and customizations to manage pricing and stay restrictions help vacation rentals increase revenues and save them hours in the process. With 90+ channels and property management systems integrations, automated revenue management is a few clicks away.
Our team is experienced in revenue management, travel distribution, technology, and analytics and has put all that experience into making a leading revenue management solution for the vacation and short-term rental industry.
Industries
IT Services & Consulting
Employee ratings
5 reviews
4.2/ 5
Culture
4.1
Career growth
3.0
Work-life
3.9
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