Product Solution Engineer

About Juspay

Juspay is a leading multinational payments technology company, powering superior conversion rates, seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions, exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability. Headquartered in Bangalore, India, Juspay's global network of 1200+ payment experts operates across San Francisco, Dublin, São Paulo, and Singapore.

Juspay offers a modular and interoperable product suite for merchants that includes open-source payment orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts, end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay's offerings include end-to-end white label payment gateway solutions & real-time payments infrastructure.

Role Overview

You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.

Responsibilities

• Take ownership of customer issues and requests through to resolution

• Research, diagnose and troubleshoot issues following SLAs

• Guide non-technical users through the issue resolution process

• Product integration support for merchants

• Collect and document information about users problems for future references

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Document knowledge in the form of knowledge base tech notes and articles

• Collaborate with team for application enhancements

Qualification

• 1 to 4 years of experience working in application and technical support.

• B.Tech/BE in any discipline.

• Excellent trouble-shooter. Strong analytical and problem-solving skills.

• Decent programming skills and SQL knowledge. Able to understand the code.

• Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.

• Ability to collaborate across teams and strong interpersonal skills.