Product SME (DFOS/ MDCS)

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.   We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The role The Business Analyst for Digital Factory Operating System (DFOS) and Manufacturing Data Collection Systems (MDCS) will support the design, implementation, and continuous improvement of digital solutions that enable connected, data driven, and high performing manufacturing operations. The role focuses on gathering requirements, mapping processes, coordinating with technical teams, and ensuring successful deployment of factory level digital applications across global sites. The ideal candidate brings strong manufacturing process understanding, hands on experience with digital factory or data collection systems, and the ability to collaborate effectively with operations, engineering, IT, and vendor teams.

What you'll be responsible for Requirements & Process Analysis • Gather and document business requirements, analyze manufacturing processes, and identify opportunities to improve digital factory operations and data management. Solution Design & Implementation • Collaborate with technical and business teams to design, configure, implement, and support DFOS and MDCS solutions, including data mapping and site deployments. Testing & Quality Assurance • Develop and execute testing activities, manage defect resolution, and ensure solutions meet business and operational requirements before go-live. Stakeholder Management & Change Enablement • Partner with manufacturing, engineering, quality, and maintenance teams to gather requirements, facilitate workshops, and support user adoption and change management initiatives. Operations & Support • Provide ongoing application support, troubleshoot issues, monitor system performance and data quality, and maintain documentation and knowledge repositories. Digital Manufacturing & Continuous Improvement • Support integration between digital factory systems and enterprise platforms while driving automation, analytics, process optimization, and data-driven improvements across manufacturing operations.   We're looking for someone who

Required Qualifications & Experience • Degree in Engineering, Manufacturing, IT, or a related field, with experience as a Business Analyst or Functional Analyst in manufacturing, MES, digital factory, or data collection environments. • Understanding of manufacturing operations, shop-floor processes, IIoT technologies, industrial data collection, and Industry 4.0 solutions. • Experience in requirements gathering, process mapping, user stories, test cases, and business documentation. • Strong analytical, communication, stakeholder management, and problem-solving skills, with the ability to collaborate across global teams. Desired Skills • Experience with digital factory platforms, IIoT architectures, OEE, predictive maintenance, digital twins, and real-time analytics. • Exposure to MES/ERP integrations, large-scale digital transformation programs, and multi-site manufacturing deployments.

Alongside meaningful work and strong development, we offer a reward package that typically includes

Market-competitive pay and performance related rewards Flexible ways of working Support for health, wellbeing and life outside of work Time off to rest and recharge Ongoing learning and development opportunities Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.