Product & Process Trainer (International)

Salary Range: upto 40k (in-hand)

Roles and Responsibilities

• Prepare training modules to conduct the training, Such as Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training, and Induction, & Etc.
• Monitor and coach agents on grammar, pronunciation, syllable stress, and other aspects of the English language, culture, etc.
• Provide consistent coaching and feedback to enhance employee performance.
• Support floor training initiatives; intermittently assist in the design and development of training material.
• Provide feedback and input for training content enhancement and development.
• Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
• Coach advisors on improvement in products & processes, create learning solutions, and customize training delivery.
• Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
• Conduct sessions on Compliance & Customer Satisfaction.
• You shall execute & perform all such duties that may be assigned to you from time to time, and we reserve the right to change these at our discretion.

Desired Candidate Profile

• Minimum Graduate or Post Graduate.
• Talkative, Enthusiastic, and Innovative.
• Knowledge of the global market. (Forex & Comex)
• Fluent English communication; sales & marketing skills required

Interested candidates can share their resumes to [HIDDEN TEXT] or [phone removed]