Product Pre-Sales Engineer, CX

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Pre-Sales Engineer, CX based in the United States.

This role offers the opportunity to shape how organizations adopt innovative customer experience technologies powered by AI, automation, and analytics. The Product Pre-Sales Engineer will serve as a trusted technical advisor, helping customers solve complex business challenges through modern digital solutions. You will partner with sales, engineering, and product teams to design impactful strategies and demonstrate the value of advanced customer service platforms. This position combines technical expertise, business consulting, and customer engagement within a fast-paced, innovation-focused environment. You will help organizations transform customer interactions across voice and digital channels through intelligent automation and data-driven solutions. The ideal candidate is a strategic technologist who enjoys storytelling, problem-solving, and creating meaningful customer outcomes. This is an opportunity to influence enterprise technology decisions while working with cutting-edge AI, analytics, and cloud solutions.

Accountabilities:: The Product Pre-Sales Engineer, CX will support enterprise sales initiatives by providing technical expertise, solution strategy, and customer-facing guidance throughout the sales process. This role requires strong technical knowledge, business understanding, and the ability to translate customer challenges into innovative solutions.

Partner with sales teams to develop technical strategies, qualify opportunities, and support complex customer engagements.

Design and present tailored demonstrations of customer experience solutions, including conversational AI, knowledge management, analytics, automation, messaging, and digital engagement capabilities.

Understand customer environments, technology stacks, business processes, and operational challenges to recommend effective solutions.

Lead discovery sessions with prospects and customers to identify opportunities and align solutions with business objectives.

Act as a trusted advisor to business leaders and technology executives by connecting technical capabilities to measurable business outcomes.

Collaborate with engineering, product, and design teams to develop innovative solutions and improve customer experiences.

Support technical evaluations, proof-of-concept initiatives, RFIs, and RFP responses with compelling and solution-focused content.

Create customer-focused presentations and narratives that demonstrate the value of modern customer service transformation.

Provide feedback to internal teams regarding customer needs, market trends, and competitive insights.

Maintain strong knowledge of AI, digital engagement, analytics, cloud platforms, and emerging customer experience technologies.

Build internal relationships across sales and technical teams to promote adoption and understanding of customer automation solutions.

Requirements:

The ideal candidate is an experienced solutions professional with a strong technical background and proven ability to support enterprise technology sales. You should be comfortable working with customers, understanding complex business requirements, and communicating technical concepts to both technical and executive audiences.

Bachelor’s degree in a technology-related field required; MBA or advanced degree is a plus.

7+ years of hands-on experience in solutions engineering, sales engineering, solution architecture, data, or related technical roles supporting complex software sales.

7+ years of consulting or customer engagement experience.

5+ years of experience working with contact center technologies or customer experience platforms.

Proven success supporting enterprise SaaS solutions, software architecture, APIs, and integrations.

Strong understanding of chatbot, automation, conversational AI, digital engagement, and analytics solutions.

Familiarity with knowledge management platforms, asynchronous messaging, and customer self-service technologies.

Understanding of web technologies including HTML, JavaScript, CSS, DOM, and browser development tools.

Strong analytical, presentation, communication, and problem-solving skills.

Ability to quickly understand new business processes and connect technology solutions to business goals.

Experience managing multiple projects, priorities, and deadlines in a fast-paced environment.

Strong collaboration skills with the ability to work effectively across sales, product, engineering, and customer teams.

Passion for technology innovation and improving customer experiences through digital transformation.

Benefits:

Remote work flexibility within the United States.

Opportunity to work on innovative AI, automation, analytics, and customer experience solutions.

High-impact role with visibility across sales, product, engineering, and customer teams.

Career growth opportunities within a technology-driven organization.

Opportunity to become a subject matter expert in customer service automation and digital transformation.

Collaborative environment focused on innovation, continuous learning, and professional development.

Exposure to enterprise customers and complex technology challenges.

Ability to influence product strategy through customer insights and market feedback.

Competitive compensation package and comprehensive employee benefits.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1