Product Owner

Role & responsibilities

• Own and manage the Salesforce Sales Cloud product roadmap, aligned with business and sales objectives.
• Work closely with Sales, Sales Operations, Marketing, Customer Success, IT, and senior stakeholders to understand business needs.
• Gather, analyze, and document business requirements, user needs, and process improvements.
• Translate business requirements into user stories, acceptance criteria, and functional requirements.
• Prioritize the Salesforce product backlog based on business value, customer impact, dependencies, and urgency.
• Partner with Salesforce Administrators, Developers, Architects, QA, and external implementation teams to deliver solutions.
• Identify opportunities to improve sales productivity, automation, data quality, and user experience.
• Define and manage Salesforce KPIs, dashboards, and reporting requirements.
• Participate in sprint planning, backlog refinement, demos, UAT, and release planning.
• Coordinate User Acceptance Testing (UAT) and ensure solutions meet business requirements.
• Manage stakeholder expectations and communicate product priorities, releases, and changes.
• Work with technical teams on Salesforce integrations with systems such as ERP, marketing platforms, CPQ, and other business applications.
• Ensure Salesforce enhancements follow appropriate governance, security, data quality, and compliance standards.

Must have skills:

• Strong hands-on knowledge of Salesforce Sales Cloud.
• Good understanding of Salesforce configuration and capabilities
• Understanding of Salesforce data model and relationships.
• Knowledge of Salesforce integrations and APIs is highly desirable.
• Understanding of Salesforce releases and deployment processes.
• Experience working with Salesforce Administrators, Developers, and Architects.
• Strong experience with Agile/Scrum methodologies.
• Ability to create clear user stories and acceptance criteria.
• Strong backlog management and prioritization skills.
• Experience with roadmap planning and release management.